Computer Platform Workflow Analyst Internship

CSG Systems Incorporated Omaha , NE 68102

Posted 2 months ago

14308 Computer Platform Workflow Analyst Internship (Open)

Position Type:

Full time

Location(s):

US.NE.Omaha.Campus

Organization:

Platform Optimization and Lean

Position Details:

Summary:

As one of the largest business support solutions (BSS) provider, CSG International provides solutions to a global client base and across market segments. Join an elite team of industry leading professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams.

Org Specific Context:

As part of this position in CSG's internship program candidates will join a team who leads CSG's Global Server Asset Management strategy. This team also delivers service catalog and workflows solutions which enable technical teams to deliver server, network, storage, and backup services faster and more effectively. Finally, this team assists with managing the flow of work through CSG work management systems using Agile and Kanban techniques. You will work closely with senior team members to gain hands on experience using these techniques and methodologies.

Key Areas of Responsibility:

  • Must possess a desire to learn, a drive to improve and a natural curiosity about how things work and why things are done in a certain way

  • Should have a solid understanding of computer, storage, backup, & networking principles and components

  • Motivated with the drive and energy to manage projects and initiatives

  • Scripting & programming knowledge is a plus

  • The ability to write database queries is a plus

  • Confluence knowledge is a plus

  • Knowledge of Linux, UNIX, & Windows operating systems is helpful

  • Communicate with both technical and non-technical groups on a regular basis to pass along important information and to ensure the design and implementation details conform to project specified guidelines

  • Demonstrable technical problem solving skills

  • Document and process defect, resolution, and workaround records. Familiarity with JIRA & Remedy is a plus

  • Requires a strong work ethic, a commitment to excellent customer service and teamwork, and the ability to integrate rapidly with an existing team

  • Requires excellent written and verbal communications skills at the business and technical levels

  • Working towards a Bachelor's Degree in Computer Science, Computer Engineering, MIS/ Management Information Systems, Cybersecurity, or Related field

  • Ability to work full-time out of CSG's Omaha Office

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Computer Platform Workflow Analyst Internship

CSG Systems Incorporated