Under closesupervision performs first line technical support to computer customers withquestions regarding account administration, distribution of software anddocumentation, enterprise applications, system, and network status. May answersimple technical or functional questions and perform minor troubleshootingregarding use and identification of personal computer hardware and softwarerelated to network communications.
Uses established detailed guidelines andassists higher level technicians with on-site installations. Provides support to users in helping themnavigate/use software applications and troubleshoot/resolve problems. If unableto handle requests, collects and documents necessary information for theappropriate specialist, higher level personnel or tiered support.
Follows detailed administrative proceduresand processes support requests accurately and in a timely manner. Acquires and maintains knowledge of existingMHS clinical systems and new systems in order to provide accurate assistance.Attends training sessions as required (DoD, Service, MTF, and/or Corporate).Participates in special projects/data calls as required, under closesupervision, that enhance the quality or efficiency of the Support service.
Able to obtain Comptia Security+ certification within 6 months of start date
Experience working in military healthcareenvironment
Good organizational skills
Effective communication skills (oral &written)
General understanding of how computers connect tonetworks / servers
Knowledge of basic computer concepts, and the
Outlookable perform basic tasks with these applications such as wordprocessing, sending email, etc.
Qualifications Requires High School diploma or equivalent (technical training), and three to four years of related experience. Degrees High School Diploma or GED Certificate
Years of Experience 03-04 years w/High School Diploma Position Type Full-Time Shift Day Overview ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers.
As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.
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