Computer Operator II

The Position

Why Join the Contra Costa County Health Services Department?

The challenges and rewards of a career in Contra Costa Health are extensive! The Contra Costa Health Department (CCH) is committed to protecting the health and well-being of all people in our community. CCH has two (2) excellent career opportunities for individuals with experience and interest in work related to Health Services Information Technology.

The Health Services Information Technology (HSIT) Division manages all servers, computers, software, and networking equipment for Contra Costa Regional Medical Center (CCRMC), all Contra Costa Health Centers (HC) and Clinics, Behavioral Health (BH), Emergency Medical Services (EMS), Environmental Health (EH), Hazardous Materials (HAZMAT), Health Housing & Homeless (H3), Public Health (PH), and Contra Costa Health Plan (CCHP). This includes the management of LAN and WAN for all of Contra Costa Health.

Do you enjoy working with a variety of data processing equipment and computer systems? This may be a good fit since a large function of the positions is running the jobs, as well as operating and monitoring equipment and computer systems. You may also have the opportunity to learn much more about the HSIT Division! So, if you are looking for the next step in your career and want to make an impact on your community, apply today!

We are looking for someone who:

• Has the ability to multi-task and be flexible.

• Has excellent communication skills.

• Has the ability to provide high-level customer service when working with vendors, other team members, and users.

• Has the ability to follow very detailed instructions that are constantly changing and document findings.

• Has the ability to work effectively and successfully with a diverse workforce.

• Is detail-oriented and able to notice errors and quickly remediate and/or escalate as necessary.

What you will typically be responsible for:

• Running jobs using UNIX and MS with various applications.

• Ensuring completion of jobs or communicating failure.

• Answering customer service calls.

• Monitoring various systems.

• Communicating via e-mail and interoffice applications.

• Responding to user requests.

• Updating tape database.

A few reasons you might love this job:

• The jobs that you run frequently change and evolve.

• You will be part of an excellent and fun team!

• You will receive quality training!

• The County offers fantastic and competitive health benefits, paid vacation/sick/personal leave, and a great retirement plan!

• Do you have student loans? Public Service Loan Forgiveness (PSLF) is the most common way people apply to have their student loans forgiven. We are a qualified employer!

A few challenges you might face in this job:

• Tasks may change often.

• There is shift work and rotating days off.

• You will encounter calls or issues that are unfamiliar to you.

Competencies Required:

• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

• Fact Finding: Obtaining facts and data pertaining to an issue or question.

• Reading Comprehension: Understanding and using written information.

• Using Technology: Working with electronic hardware and software applications.

• Attention to Detail: Focusing on the details of work content, work steps, and final work products.

• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships.

• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability.

• Self-Management: Showing personal organization, self-discipline, and dependability.

• Informing: Proactively obtaining and sharing information.

• Listening: Fully comprehending spoken communication.

• Oral Communication: Engaging effectively in dialogue.

• Writing: Communicating effectively in writing.

• Customer Focus: Attending to the needs and expectations of customers.

• Teamwork: Collaborating with others to achieve shared goals.

• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace.

The eligible list established from this recruitment may remain in effect for 6 months to fill any future vacancies in the County Departments utilizing this classification.

You can read the full job description here: https://www.governmentjobs.com/careers/contracosta/classspecs/5037

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator's License. Out of state valid Motor Vehicle Operator's License will be accepted during the application process.

Education: Possession of a high school diploma, GED equivalency or high school proficiency certificate and 12 college semester units or 15 quarter units in computer operations, information processing or other computer science related field or equivalent computer vocational training.

Computer Operator II: Six months of full time experience, or its equivalent, as a Computer Operator I in Contra Costa County; or six months of full time as a computer operator on a medium to large scale computer system.

Substitution for Education:

Six (6) months of additional computer operations experience can be substituted for the required computer operations, information processing or other computer science education.

Desirable Qualifications:

• At least 6 months experience in the Information Technology field

• Familiarity with Microsoft

• Experience in a Data Center or Operations Department

• Customer Service or Help Desk experience

• Experience in writing documentation

• Experience in modifying scripts or programming experience

• Familiarity with UNIX

Selection Process

• Application Filing and Evaluation: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement and supplemental questionnaire by the final filing date. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

• Online Multiple-Choice Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online multiple-choice assessment. The assessment will be conducted online to measure candidates; competencies as they relate to the Computer Operator II classification. These may include but are not limited to: Using Technology, Attention to Detail, Reading Comprehension, Writing, Professional Integrity; Ethics, Self-Management, and Teamwork. (Weighted 100%)

TENTATIVE DATES:

Online Multiple-Choice Test: March 29th - April 4th, 2024

Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Alex Johnson at Alex.Johnson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.