Computer Manager 2 -Networking & Card Access

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Job Posting Title:

Computer Manager 2 -Networking & Card Access

Position Type:

Professional / Unclassified

Department:

LSUAM AA - SA - ResLife

• Information Services (Kilbert Spland (00010688))

Work Location:

0307 Grace King Hall

• Office

Pay Grade:

Professional

Job Description:

Computer Manager 2 -Networking & Card Access

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

The Computer Manager manages network structures, servers, custom databases, individual workstations, including 550+ admin users, email workstations, student computer labs, smart classrooms, coordinates network security, user training and related documentation, coordinates development and maintenance of custom applications, supervises student workers, provides user support to admin staff and all Residential RESNET clients, and expand/coordinates student access to technology resources, provide two full service technology Help Desks for ResLife. Oversees and manages all on campus housing card access security software and hardware for online and offline interior / exterior common doors and interior room entrance doors (4000+ locks). The Computer Manager 2 co-manage 21 student workers. May perform duties of other Information and Security Services staff in their absence and train staff.

OPPORTUNITIES FOR LEADERSHIP:

The Computer Manager 2 will have the opportunity to leverage best practices to operationalize, manage, and refocus networking and operations efforts and processes as we look to increase efficiency and automation.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

• Steady, emotionally intelligent leader who can create and maintain collegial, harmonious working relationships with others.

• Team-player who actively builds authentic and mutually beneficial relationships inside and outside of their team, who can influence others without positional authority, who puts divisional priorities and institutional objectives before their own interests, and who is not overly concerned with how or where credit is assigned for shared success.

• Active problem-solver who views limitations, constraints, and competing demands as opportunities to exercise creativity, build relationships, and challenge existing mental models and longstanding practices.

• Deeply appreciates the educational and social value of a diverse community and demonstrates a commitment to inclusive and accessible processes, services, and spaces.

• Does not begin with no but is willing and able to say it with kindness and conviction when appropriate and necessary.

• Philosophically and ethically grounded but not bound by conventional wisdom. An understanding that the best practice is one that is most relevant to the LSU residential student experience at this moment in time-a reality that is ever-changing.

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs: mattering & belonging, inclusion & access and quality. We believe creating a sense of mattering & belonging requires us to ensure every space, place, and interaction communicates to a student that they are home.

Being inclusive and accessible in our work means that as our student body begins to more closely reflect the diversity of our state, it is our duty to design programs, services, events, and experiences with everyone in mind. Finally, a commitment to quality is rooted in the belief that LSU students deserve our best effort. Every interaction we have with them should communicate care, relevance, polish, and attention to detail.

RESPONSIBILITIES:

45% Manage the support of custom security applications and databases for the online security card access system (1500+ Doors), offline security card access key locks (2000+ doors). Design security systems for new construction and upgrades for existing implementations. Coordinate staff access and use of these applications and databases.

Replacement and troubleshooting security systems hardware in all residence halls. Emergency 24/7/365 on-call coverage for the on campus housing security system and manage computer analysts on call 24/7/365 on-call coverage. Coordinate and monitor data exchange between departmental servers and other campus computers. Ensure health of Reslife Active Directory, reports and interfaces.

15% Manage, support, provide coordination, & direction to ResLife ISS team to implement, develop, maintain, upgrade and support hardware/software for 15 + physical and 20+ virtual servers, and ResLife Data Storage, and hypervisors. Implement, maintain, support, develop and administer best practices for both physical and virtual servers, network security, data handling, procedures and methodologies.

Work with Networking & Security manager to Implement/design/maintain/test data backup & disaster recovery methodologies. Manage network communication lines, installation/upgrade/maintenance of technology equipment, & print server integration

15% Co manage help-desk and workflow of the Residential Life two Help Desk Call Centers, supervises one FTE (Computer Analyst 3) and 21+ student workers, and act as a lead for directing tasks for FTE staff. Work with operations manager to handle managerial accounting of student computer technicians. Creation and implementation of technology and card access training for staff and students. Ensure professional development of student computer technicians and staff. Monthly reporting and auditing of workflow as well as documentation and support for technical wiki repository. Supports / administrative / paraprofessional / residential college faculty and staff (550+)

10% Send and receive card access equipment for repair and maintenance issues to vendor. Assist the Office of Telecommunications on issues relating to phone, data circuits, wireless technologies and ITS on issues relating to Computing Services support of our operations and projects to integrate the ITS help desk systems with Residential Life operations.

Coordinate training of staff in use of network applications. Prepare documentation to supplement material supplied by vendors.

10% Send and receive card access equipment for repair and maintenance issues to vendor. Assist the Office of Telecommunications on issues relating to phone, data circuits, wireless technologies and ITS on issues relating to Computing Services support of our operations and projects to integrate the ITS help desk systems with Residential Life operations.

Coordinate training of staff in use of network applications. Prepare documentation to supplement material supplied by vendors.

5% Quality Control: Is accountable for ensuring every aspect of the IT/IS outputs including human resource decisions, administrative task, programs/services/events/experiences, and all communication excludes a high degree of quality. Embraces and executes the marginal gains approach and seeks to increase level of all services, events, programs, and experiences in department for continuous improvement every academic year.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree
• 5 years' experience

PREFFERED QUALIFICATIONS:

Experience in SQL Server, System Management Server, ESXi Server management, Storage Area Networks, and group policy management. Excellent understanding of Computer hardware and Networking..

APPLICATIONS:

Applications will be accepted online on the LSU Careers website. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references.

One of the professional references needs to be your most recent supervisor. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

SPECIAL REQUIREMENTS/EXPECTATIONS:

Ability and willingness to work frequent evening and weekend hours.

In accordance with University Policy Statement 18, this position is considered essential and may be required to report or stay on campus in the event of emergency or closure.

Additional Job Description:

Special Instructions:

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Please provide resume, cover letter, and three professional references including name, title, phone number and e-mail address.

Please attach ALL required documents under the "Resume/CV" section of your application.

Kilbert Spland

Posting Date:

June 25, 2024

Closing Date (Open Until Filled if No Date Specified):

July 9, 2024

Additional Position Information:

Background Check

• An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, next

Source Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

Y

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (hr@lsu.edu).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.