Computer Desktop Support Technician

Job Description

Link Solutions is seeking a Computer Desktop Support Technician to join our team in Rock Island Arsenal, IL.

• Must be a US Citizen

• Non-remote (relocation incentive available)

As an IT and Cybersecurity leader, we constantly strive to create innovative, advanced solutions for the most sophisticated missions. If you are a self-starter who loves to learn, thrives in a fast-paced, are passionate about innovation, dream of working with the brightest, and are looking for a challenging and rewarding career, look no further than Link Solutions.

The Computer Desktop Support Technician will perform activities related to installing new laptops, desktop computers, and printers. The Technician will provide technical knowledge and expertise of Windows operating systems, and software installations while providing excellent customer service when replacing assets for users. The Technician will work with the on-site manager, who will provide a list of responsibilities/tasks on a week-to-week basis. This is a fully trainable position. Computer knowledge is required.

Job Responsibilities:

• Migrate, repair, install, test, maintain, and upgrade computers, and network operating systems software

• Install, configure, and maintain operating systems, server hardware, and software applications.

• Monitor system performance and troubleshoot issues proactively.

• Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless networks.

• Implement and enforce network security measures.

• Provide technical support to end-users, resolving hardware and software issues promptly.

• Respond to and resolve helpdesk tickets and user-reported problems.

• Implement and manage backup and recovery solutions to ensure data integrity and availability.

• Test and verify backups regularly.

• Implement and enforce security policies and procedures.

• Perform regular security audits and updates to mitigate vulnerabilities.

• Coordinate and apply software updates and patches to servers and workstations.

• Ensure that systems are up-to-date with the latest security patches.

• Create and maintain comprehensive documentation for system configurations, processes, and procedures.

• Develop and update IT infrastructure documentation.

• Monitor system resources and plan for capacity expansion as needed.

• Evaluate and recommend hardware and software upgrades.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.