Computer Consultant II

The Computer Consultant II is responsible for planning and management of software, server, and desktop infrastructures for the College of Professional Studies. This position will aid the Director in implementing and maintaining various technologies at SU. The position will focus on daily management of the Syracuse University network and computing assets (PCs, mobile devices, printers, servers, network equipment and software). This position will also assist the Director in carrying out projects that will benefit business and academic operations for the College of Professional Studies and Syracuse University.

Qualifications

• Bachelor's degree or equivalent combination of education and/or experience.

• Three (3) plus years relevant experience in information technologies/computer science as necessary.

Job Specific Qualifications

• Considerable experience developing, implementing, and supporting technological solutions for a wide variety of IT challenges.

• Hardware and software troubleshooting and problem solving skills.

• Excellent customer service skills.

• Strong work ethic.

• Excellent communication skills.

Responsibilities

• Directly support the College of Professional Studies' electronic devices and employees. Monitor, troubleshoot, resolve and document end user technology issues.

• Administer the Division's Microsoft Active Directory/Azure/Office365 network computing environment.

• Develop and maintain documentation for common procedures and high volume help desk tickets.

• Manage projects identified by the Director of IT. Project goals include, but are not limited to, setting target dates and deadlines; establishing procedures and goals for a successful project; and collaborating with units across campus.

• Provide direct technology support to the Center for Online and Digital Learning.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.