Computer Commons Learning Facilitator I

$14.35/hr

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

Flexible: M-Th 7:00am-10pm; F 7:00am-4:30pm; S 8am-2pm

Job Summary

This position supports students with both on campus in the Computer Commons and online through (remote) tutoring services in the areas of Microsoft Office applications, BPC and CSC courses. This position also assist with resetting Maricopa MEID passwords, Find/Reactivate MEID's and customer service support of daily operations of the Computer Commons department.

Essential Functions

40% - Provide one-on-one tutoring for Instructional Computing Courses (CIS, BPC, AND CSC) on campus or in a remote setting

30% - Assists students with software and hardware issues related to computers and laptops

15% - Assist with front desk support (answering phones, screening calls with transferring or online assistance) and statistical data record keeping

10% - Maintains the assigned Computer Commons Laboratory with (printers, scanners, copy machines and restocking of computer lab equipment and supplies).

5% - Performs related duties to support Instructional Testing Center to commensurate to the level of the position.

Minimum Qualifications

• High school diploma

• Completion with an "A" grade in Microsoft Office 2019 course (e.g. CIS105)

• Computer equipment with hardware and software knowledge

• Effective oral and written communication skills and understanding the characteristics of good customer service

• Access to high-speed internet and technological tools used to perform online tutoring and assist students in a virtual environment. This may include, but not limited to, a computer, webcam, microphone, and headset.

• Experience with administrative duties in an office and open-lab setting.

• Some knowledge of confidentiality record keeping in an educational testing services environment.

Desired Qualifications

• Associates of Applied Science Degree or higher

• Experience handling confidential information (student records)

• Experience with front line customer service

• Experience multi-tasking in a busy high-level learning environment

• Completion with an "A" grade in one or more computer programing courses (e.g. Java, C++, C#, Visual Basic, SQL, Python)

Special Working Conditions

• This position may require long hours of standing or sitting.

• This position may require prolonged computer usage.

• This position may require to lift 30 - 50 pounds of force occasionally, push, pull or otherwise move objects/machinery.

How to Apply

Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.

Additional Requirements

• This position requires high level knowledge of Microsoft Office Suite. The candidate needs to be patient, supportive, care for student success and flexible to attend training meetings.

• Must be dependable and available during peak times throughout the semester.

• EMCC students eligible for work study through financial aid are encouraged to apply.

Posting Close Date

Application Due Date: Wednesday July 31, 2024

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

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