Computer Associate (Technical Support)

Position at SIRTOA

JOB INFORMATION

Title: Computer Associate (Technical Support)

First Date of Posting: 6/18/2024

Last Date of Filing: 7/9/2024

Authority SIRTOA

Department: Subways

Division/Unit: Staten Island Railway

Reports to: Manager, Information Technology

Work Location: 845 Bay Street, Staten Island

Hours of Work: 7:00 A.M. - 3:00 P.M.

(May required to work weekends, night shifts, and holidays).

COMPENSATION:

Computer Assoc (Tech Support) Level I - Min $61,690 Max $78,449

Computer Assoc (Tech Support) Level II - Min $74,326 Max $94,948

Computer Assoc (Tech Support) Level III - Min $88,704 Max $118,463

RESPONSIBILITIES:

The selected candidate will be responsible for performing a variety of technical tasks, including but not limited to the deployment, configuration, and troubleshooting of network elements such as, Switches, Servers, Workstations, Net Guardians, Storage Devices/Recorders, CCTV IP/Analog cameras, etc. The candidate will also assist with the deployment and troubleshooting of computer equipment, mobile devices, and desk phones. The incumbent will be responsible for setting up new Users with access to LAN, Email, Printer, Internet, Home Folder, Shared Folders, and different standard/proprietary software applications, as well as visit remote facilities, and provide technical support to end-users; perform Security System Administration, system upgrade, troubleshooting, and maintenance tasks. In addition, the candidate will assist with flat-file database system development and perform weekly update /maintenance and assist with developing and maintaining documentations (forms, training manual, etc.). Perform diagnostics, including visual inspection of the head-end equipment cabinets and document hardware maintenance requirement in the "Daily System Maintenance Log". Candidate will also assist with IT equipment life cycle management, and review project documentations, coordinate with the contractors, and participate in various testing process such as UAT, FAT, SAT, SIT, etc. The selected candidate will aid subject matter experts in the implementation of HxGN EAM software and the roll-out of EAM related projects. Work will include identifying asset data requirements, collecting, organizing, and cleaning the data, as well as converting paper-based work processes into digital/online processes.

This class of positions consists of three Assignment Levels, differing according to the complexity and sophistication of the hardware and software systems and the number of years of relevant experience required. All Computer Associates perform related work and may be required to lift of up to 50 lbs. of equipment; work weekends, night shifts, and holidays.

The following are typical assignments within this class of positions:

Level I: Under general direction, with very great latitude for independent initiative and judgment, the incumbent will be responsible for performing relevant technical tasks, as mentioned above. This would be an entry level position requiring candidates having minimum four years of hands-on technical support experience.

Level II: Under general direction, with very great latitude for independent initiative and judgment, the incumbent will be responsible for performing relevant technical tasks, as mentioned above. This would be a mid-level position requiring candidates having six to eight years of hands-on technical support experience; at least two years being in SIRTOA technical environment.

Level III: Under general direction, with very great latitude for independent initiative and judgment, the incumbent will be responsible for performing relevant technical tasks, as mentioned above. This would be a senior level position requiring candidates having eight to ten years of hands-on technical support experience; at least two years being in SIRTOA technical environment. The incumbent may assume delegated responsibilities from the manager.

EDUCATION AND EXPERIENCE:

• A baccalaureate degree from an accredited college or university and two years of satisfactory, full time experience in mainframe computer, mid-range computer, LAN or WAN computer environments, and/or local desktop support; or

• An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above: or

• A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "1" above; or

• Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience based on 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma.

DESIRED SKILLS

• Experienced working with Fiber Optic Data Communication Network including Cisco L2/L3 Switches, Windows and Linux Servers/Workstations, Network Audio/Video Recorders, CCTV Security Cameras, Intercoms, and Door Access Control System

• Well-versed with Cisco IOS Command Line Interface

• Experienced with providing hands-on technical support to the end-users related to PC/Wyse Box, Multi-function Printers, Microsoft 365 Apps/Services, Shared Folders, Mobile Devices, and various standard/proprietary application software

• Experienced working with LAN/WAN/VLAN, Switching/Routing protocols, and Networking Tools/Techniques

• Experienced with developing flat-file database system and performing database maintenance/management

• Familiar with proprietary systems, such as Genetec Security Center, Genetec Clearance, Nexus Server, Giga Smart, Giga VUE, Nozomi Network Guardian, Nozomi Network Central Management Console, Dominion Terminal Server, SIMATIC WinCC, Software House Ccure 9000 and/or Lenel Access Control System

• Strong problem solving and analytical skills

• Excellent interpersonal, verbal, and written communication skills with ability to interact with all levels of staff and management

• Responsible, reliable, and organized

• Team player with good customer service skills

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

HOW TO APPLY

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.