Computer Assistant

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Open Date 04/16/2024 Requisition Number PRN14734N Job Title Computer Assistant Working Title Computer Assistant (Seasonal) Job Grade C FLSA Code Nonexempt Patient Sensitive Job Code? No Type Non Benefited Staff / Student Temporary? Yes Standard Hours per Week 19 hours/week Full Time or Part Time? Part Time Shift Variable Work Schedule Summary

Varies according to the Garden event schedule. The position will require work and event support primarily afternoons and evenings and some weekends.

Is this a work study job? No VP Area President Department 00340 - Red Butte Garden & Arboretum Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $13.00 - $16.00/hr. depending on experience. Close Date Job Summary

Provides computer support by troubleshooting and correcting problems with computer hardware or software applications. Installs and upgrades computer hardware and software applications. Maintains databases, network accounts and programs for specific department needs. Serves as a help desk resource for assigned areas. Requires sound judgment, ingenuity, excellent problem-solving skills, and a customer-friendly attitude.

Perks of working at Red Butte Garden, a department of the University of Utah:

• UTA pass while actively employed at the U of U.

• Discounts for campus events and the campus store, as well as campus library privileges.

• Staff receive a half-price discount on Garden classes, an employee discount in our gift shop, advance registration opportunities for kids camps and concerts, and two free concert tickets for our Outdoor Concert series.

Red Butte Garden is accessible via several bus routes that stop in Research Park and at the University Medical Center, as well as the Trax Red line, followed by a short walk or on-demand university campus shuttle. The campus shuttle offers a direct line to Red Butte Garden via the Sunnyside Route.

• https://commuterservices.utah.edu/uta/
• https://commuterservices.utah.edu/campus-shuttle/
• https://www.redbuttegarden.org/directions/

Responsibilities

• Effectively, professionally, and respectfully represent the entire IT staff and their services to staff, patrons, and associates of Red Butte Garden.

• Setup and support of concert/event systems, including computers, printers, barcode scanners, wireless wi-fi access points.

• Administrate and support IT systems, applications, and services. Support may include answering questions, troubleshooting problems, teaching or instructing users regarding software or hardware functionality, and communicating policy.

• Administrate and deploy devices, software updates, patches, scripts, and licenses.

• Monitor computers and IT systems to ensure security and integrity of systems and data.

• Document IT systems configurations and procedures. Document issue resolutions.

• Maintain inventory of hardware and track device checkouts.

• Support IT systems during events, typically late afternoon, and evening, in outdoor summer weather.

• Execute IT related projects as assigned by IT Manager.

Minimum Qualifications

Associate's degree in a computer related field or equivalency (one year of education can be substituted for two years of related work experience). Two years of related experience preferred. Demonstrated computer skills, human relations and effective communication skills are required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• 2+ years of direct IT support experience preferred; Patience, a positive, customer-friendly attitude, and the ability to work in a team environment.

• Experience administrating and supporting Windows and macOS systems preferred.

• Familiarity of networking concepts and computer server systems.

• Familiarity of computer printers and troubleshooting.

• Ability to work in varying outdoor climatic conditions during spring, summer, and fall, as well as crowded concert events with loud music.

Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Do you have a related Associate's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)

• Yes

• No

• How many years of related work experience do you have:

• Less than 1 year

• 1 year or more, but less than 2 years

• 2 year or more, but less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more

• Beyond a paycheck, what do you hope to get out of working at Red Butte Garden?

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter

• Appropriate discharge document (such as a DD-214 - Member Copy 4)

• Veteran Only

• Call 801.581.2169

• Addendum to the University of Utah

• Veteran Only

• Call 801.581.2169 after submission