Successful applicant(s) are required to complete and pass applicable DPHHS Division specific Background Check(s).
Materials Required of Applicants:
(To be considered in this pool, please submit the following)
(Please type responses in a Word document and attach to application. HELPFUL HINT: When attaching a document you much check the "relevant document" box to ensure your attachments are uploading correction to the specific application. Please do not attach more than requested. If you have more than 25 attachments in the system you will need to email these to: firstname.lastname@example.org. Failure to attach the required material will conclude in an incomplete application. The Child Support Investigator maintains a complex caseload (up to 500 cases) and provides state administered child support services. Child support services provided by this position include, but are not limited to, the following areas: 1) Enforcing administrative and judicial child support orders; 2) Establishing financial and medical child support obligations; 3) Reviewing and modifying child support orders as necessary; and 4)Establishing paternity of children born out of wedlock.
Enforcement of Administrative and Judicial Child Support Orders
Manages a culturally diverse and complex caseload and proceeds with appropriate enforcement actions under state and federal regulations and statutes.
Reviews payment information to construct an accurate debt computation and substantiates any arrears balance.
Initiates legal and administrative notices to enforce compliance of financial and medical support insurance coverage obligations against parents.
Negotiates with case participants and their legal representatives for lump sum settlements and debt resolution.
Interviews case participants and witnesses to prepare casework and preparation for contested hearings.
Mediates disputes of parties involving facts, laws and regulations.
Prepares and presents evidence in contested hearings.
Maintains contact with case participants, legal representatives, and other state agencies.
Financial and Medical Obligations
Proceeds with appropriate support order establishment and modification under state and federal regulations and statutes.
Initiates legal and administrative notices to establish and adjust child support financial or medical obligations.
Gathers and verifies complex financial and household information to determine proper level of income to be used when determining financial and medical support obligations.
Submits formal recommendations to the CSED Administrative Law Judge for the establishment and modification of support obligations.
Schedules and conducts pre-hearing settlement conferences with obligors, obliges and their legal representatives.
Paternity Establishment for Children Born Out-of-Wedlock
Proceeds with appropriate paternity action for children under state and federal regulations and statutes for children born out-of-wedlock.
Conducts interviews and investigations in contested and non-contested cases of paternity.
Reviews paternity allegations for statutes of limitations and personal jurisdiction over case participants.
Initiates legal and administrative notices to establish legal paternity relationships.
Schedules genetic DNA testing and coordinates with hospitals and contracted labs.
Prepares and presents evidence in contested paternity hearings.
Verifies data accuracy and maintains internal caseload database.
Reviews data from external data systems to access physical location, income and asset information.
Maintains data system security and confidentially concerning case and individual personal information.
Documents tribal affiliations of case participants and performs jurisdictional analysis.
Other Duties as Assigned
Assists as a peer resource in training less experienced co-workers and colleagues.
Assists in the investigation of alleged unlawfully retained child support.
Assists in the resolution of undistributed child support collections.
Researches and refers cases to legal staff for additional legal action.
Physical and Environmental Demands:
Typical office environment: Given the sensitivity surrounding issues of child support, CSED staff regularly must be able to diplomatically interact with abusive, hostile and, at times, dangerous individuals.
Required for the first day of work:
Knowledge of investigative principles, due process, administrative and judicial process.
Knowledge of mediation and dispute resolution principles.
Knowledge of general collections principles and social service programs.
Excellent written and verbal communication skills.
Ability to perform basic math calculations.
Ability to analyze information, make decisions and solve problems.
Ability to organize, plan, and prioritize work.
Ability to operate a personal computer and general office equipment as necessary to complete the essential functions, including using spreadsheet, word processing, database, email, internet and other computer programs.
Bachelor's degree in criminal justice, business administration, accounting, sociology, or related field.
Two years child support, general investigative or relevant collections experience.
Child support enforcement experience highly preferred.
Other combinations of directly related education and experience may be considered on a case-by-case basis.
State Of Montana