Compliance Program Manager, Fedramp

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is a fast-growing SaaS company that is expanding our federal customer-base. We are seeking an experienced and driven Information Governance Program Manager who will be responsible for the management of the remediation, authorization, and reporting processes to ensure the information governance program is sufficiently robust to meet and maintain our FedRAMP ATO, and other independent certifications and approvals as appropriate to Five9.

This role requires excellent project management and communication skills, a deep understanding of information governance and compliance within a SaaS operational and FedRAMP compliant environment. The successful candidate will partner with internal and external stakeholders, including third-party assessment organizations (3PAOs) and the FedRAMP PMO office, to ensure the Compliance team meets and maintains an information governance program that supports the FedRAMP authorization and other independent approvals, coordinate the results of audits and their corrective actions across the business, and drive Continuous Monitoring deliverables.

Responsibilities:

• Plan, scope, resource, coordinate, communicate status, manage risks, and track progress across multiple product workstreams

• Execute on cross functional business objectives and align cross-functional teams

• Strong ability to identify issues early, drive to successful issue resolution and escalate, blockers, risks, and challenges appropriately within the management chain

• Create and support cross functional program deliverables including program plans, quarterly objectives, and associated initiatives

• Serve as the liaison between Compliance SMEs, Product and Engineering to deliver initiatives, resolve blockers, influence decisions, and address questions, and balance product and business priorities with operational compliance requirements

• Ability to adapt quickly to evolving program needs while effectively navigating teams across Product, Engineering, Legal, Compliance and more

• Critical thinker who has consistently been sought after to find win-win solutions across various teams with competing priorities

• Assist in the development and tracking of metrics and measurements

• Brief leadership on gaps and document risk tolerance and available threat information

• Build and maintain strong working relationships with internal InfoSec, Product, Development and CloudOps groups; external vendors; and 3PAOs to meet required FedRAMP milestones and objectives

Qualifications:

• At least five (5) years of experience in program management

• Excellent communication and project management skills, with strong ownership and drive

• Experience working in a global, large-scale, complex, and fast-paced environment

• Working knowledge of security for cloud/web applications and advanced understanding of product development and control implementation

• Experience with JIRA, Project, and reporting dashboards

• Organized and analytical, able to identify efficiencies and eliminate internal and external obstacles through creative and adaptive approaches

• Bachelor's degree in relevant field or commensurate experience

• Clearance: Must be a U.S. Citizen with the ability to obtain and maintain a Public Trust clearance.

Preferred Skills:

• Familiarity with industry security standards (for example PCI, SOC 2, ISO 27000, etc.)

• Working knowledge of privacy

• Professional project management or relevant certification

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

• Generous employee stock purchase plan.

• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$109,100-$163,700 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.