Compliance Officer

Popular Inc San Juan , PR 00901

Posted 2 weeks ago

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Full Time Opportunity

General Description

This position requires providing support in the management and analysis of issues, which are defined as deficient practices that result in the actual or potential non-compliance with any law or regulation that addresses consumer protection, escalated by different business and support units across Popular to the Regulatory and Financial Compliance Division. The role requires completion of a thorough analysis of all issues, including ensuring that consumer harm and/or consumer impact is identified, remediation and/or corrective action is completed, and tracking the implementation of these measures by the business and support units. The position also requires monitoring business and support unit's issue escalation practices to ensure compliance with corporate policies, procedures, internal guidelines and regulatory requirements.

Essential Duties and Responsibilities

  • Support Supervisor in monitoring and ensuring compliance of the issue management and escalation process across Popular as established in corporate policies and procedures, internal guidelines, and regulatory requirements.

  • Ensure accurate and timely completion of issue management and analysis on an ongoing basis. This includes: (1) reviewing issue logs and Issue Summary Documents ("ISDs") elevated by business and support units to ensure information is accurate and complete, (2) integrating in consolidated master log information obtained from issue logs elevated by business and support units and ensuring master log is up to date with additional information obtained throughout the management of the issue, (3) analyzing issues to ensure they are effectively managed and the approach for corrective actions and remediations is appropriate and implemented in a timely manner, (4) holding meetings with business and support units and compliance officers assigned to said units to obtain updates on the status of the management of issues, (5) providing guidance to businesses and support units in the review and improvement of internal issue management and escalation processes and procedures, (6) communicating effectively and proactively with business and support units to obtain additional information needed to complete issue analysis and ensure proper documentation of the management of issues, including the remediation implemented and the corrective action taken, (7) reviewing documentation provided by business and support units to close issues, and ensure the documentation is accurate and complete.

  • Provide support with the timely and accurate submission of reports related to the management of issues.

  • Assist in collecting data to respond in a timely fashion to all information requests in connection with audits, revisions or regulatory exams.

  • Provide support in devising, developing and launching issue management projects that will enhance business and support units' compliance with Popular's issue management program.

Minimum Education

Bachelor's Degree in Business Administration


At least three 3 years of regulatory compliance or legal experience, preferably in banking industry. Juris Doctor, CRCM or PMP preferred



Analytical Discipline

Business Excellence

Change Agent


Collaboration & Teamwork

Customer Centric

Self Development

Other Qualifications

  • Fluent written and oral communication (Spanish and English), as well as good interpersonal skills to manage relationships with business and support unit contacts.

  • Time management and organizational skills. Candidate should be able to prioritize tasks efficiently in order to manage and comply with multiple deadlines.

  • Strong analytical and critical thinking skills; this includes the ability to analyze issues with a risk based approach.

  • Ability to research, track, update, and communicate compliance issues. Candidate should stay well-informed about current regulatory trends and issues as it applies to job responsibilities in order to complete daily and periodic tasks.

  • Persuasive communication to influence others, be process driven, and have high attention to detail.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1) In general, people are considered fully vaccinated:

2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine

Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


Popular is an Equal Opportunity Employer

Learn more about us at and keep updated with our latest job postings at

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Compliance Officer

Popular Inc