Compliance Officer

Popular Inc San Juan , PR 00901

Posted 2 weeks ago

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

General Description

  • Develop and execute an enterprise Sales Practice Program, ensuring that sales practices adhere to the banks policies, procedures, and federal regulations.

  • Evaluate fair lending and UDAAP issues related to sales practices including processes and controls taking into consideration, legal/regulatory requirements, industry practices and the overall business strategy of the enterprise.

  • Conduct root cause analysis and provide recommendations.

  • Collaborate in the assessment of UDAAPs and fair lending risks and recommend actions to be taken and/or controls to be implemented.

Essential Duties and Responsibilities

  • Review the Sales Practices policy, procedures, standards, and guidance to incorporate new developments and practices.

  • Evaluate the adequacy of the sales practices processes and controls and provide recommendations for improvements to ensure compliance with policies, procedures and applicable regulatory guidance.

  • Review incentive compensation and other recognition plans from the sales practice's perspective.

  • Design, develop and prepare reports and dashboards to measure business risk performance and drive continual improvement across the organization.

  • Assist in the development of sales practices trainings to business unit's liaisons on compliance risk.

  • Assist in the planning, executing, and reporting of the UDAAP and Fair Lending reviews and compliance, and regulatory issue validation activities for the lines of business, function, or legal entity.

  • Collaborate with Third-Party Office regarding service providers and other third-party relationships during the onboarding process and periodically during the contractual relationship.

  • Participate in product walk-throughs with the business unit, perform substantive file review, analyze, and summarize results, prepare and review written final reports to be presented to management, and document all issues raised during the review.

  • Identify and confirm potential compliance issues, perform root causes analysis, and recommend any corrective actions. Prepare, present, and discuss final report in exit meetings with business line management.

  • Maintain the work programs updated with the latest regulatory and procedural changes.


Bachelor's Degree in Business Administration or related fields

Juris Doctor Degree


At least three (3) to five (5) years of experience in regulatory compliance, conducting fair lending reviews for a bank, or related auditing experience is required.

Additional Information

  • Understanding of banking regulatory requirements.

  • Excellent research and analysis skills with accuracy and attention to detail.

  • Excellent oral and written communication skills, both in English and Spanish.

  • Strong organizational skills and ability to prioritize projects and changing deadlines.

  • Results oriented with sound decision making ability.

  • Customer service oriented with the ability to communicate with all levels of the organization.

  • Proficient in evaluating process changes and recommending additional controls needed.

  • Ability to work in a fast-paced environment both independently and in a team setting.

  • Proficient in Microsoft Office (MS Excel, PowerPoint, SharePoint, Word etc.)



Analytical Discipline

Business Excellence

Change Agent


Collaboration & Teamwork

Customer Centric

Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.


Popular is an Equal Opportunity Employer

Learn more about us at and keep updated with our latest job postings at

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