Compliance Officer

Citizens Financial Group, Inc. Iselin , NJ 08830

Posted 7 days ago

Job ID: 24076

Full/Part Time: Full Time

Shift: 1ST


This role supports the Fair Banking Department's Compliance complaint analysis function by providing reporting, data analysis, and monitoring of this subject matter. The candidate will work closely with, and report to, the Complaints Director. The role has primary responsibility for performing periodic Fair Banking complaint monitoring, identifying gaps, potential regulatory concerns, discrimination, potential unfair or deceptive practices, and reporting metrics and enhancements. Additional responsibilities include engaging appropriate stakeholders in assigned business lines and applicable risk functions to collect information and provide reporting and trending on business line practices, new initiatives, or changes. Responsible for providing timely reporting and escalating identified risks to Compliance management as necessary.

Primary responsibilities include:

  • Support the Complaint Oversight program and analytics and reporting.

  • Identify issues and opportunities, analyze, understand trends, and provide specialized business advice to Complaints Director.

  • Performing Fair Lending monitoring on closed Service Now complaints.

  • Performing KRI reviews.

  • Escalating complaint monitoring results if needed and provide appropriate solutions and alternatives within required time limits.

  • Monitor complaint metrics Bank wide to ensure business/compliance processes are followed.

  • Demonstrate the ability to exercise good judgment in assessing the significance and relevance of identified fair banking risks and timely escalation to Compliance Director.

  • Develop appropriate complaint reporting, documentation, and governance to cover complaint program activities across the organization.

  • Develop robust report presentations that are geared to executive management or broader audience including the ongoing monitoring and assessment projects and results.

  • Build and maintain strong partnerships with Citizen's risk partners and colleagues.

  • Assisting with projects that enhance the Complaint program.

  • Developing and reviewing policies, procedures, and job aids as needed.

  • Stay current of the regulatory environment and expectations through discussions with peers, seminars, webinars, roundtables, law firms, bankers' associations, etc.

  • Adhere to internal policies/procedures and applicable regulatory guidelines, contribute to the review of internal processes and activities and assist in identifying potential opportunities to improve operational efficiencies.

  • Other duties as assigned.


  • 1-5 years of fair banking or other related consumer compliance experience in consumer financial services, regulatory agency, or equivalent experience.

  • Working knowledge of complaints and related Fair Lending related regulations (including but not limited to; UDAAP, ECOA/Reg B, FHA, UDAAP, SCRA, FCRA, FDCPA) and industry/"best-practice" approaches.

  • Computer proficiency, specifically MS Office (Word, Excel, Access, PowerPoint, etc.). Service Now, Tableau experience a plus but not required.

  • Must be confident, self-starter with the ability to work independently and deliver superior results.

  • Critical thinking and the ability to "connect the dots" of multiple data points across multiple business units to develop a comprehensive assessment of fair banking risk.

  • Strong, effective interpersonal and communication skills (written, verbal and listening)

  • Team player who can manage to time sensitive deliverables.

Education, Certifications and/or Other Professional Credentials

  • Degree in Business, Finance, or 5+ years of equivalent combination of education and experience.

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: M-F

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

The Banker's Bank of the Year

Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Noteworthy Company for Diversity

Human Rights Campaign Best Places to Work for LGBTQ Equality

Military Friendly Employer

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Citizens is committed to ensuring that all interested candidates can successfully participate in our recruitment process. If you are an individual with a disability or require a reasonable accommodation, please see our Job Seeker Help policy.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Supervisory Tax Specialist (Tax Compliance Officer Group Manager) Msp

Department Of The Treasury

Posted 1 week ago

VIEW JOBS 1/20/2023 12:00:00 AM 2023-04-20T00:00 <p>Duties</p><p>WHAT IS THE WAGE AND INVESTMENT (W&amp;I) DIVISION?</p><p>A description of the business units can be found at: - Wage and Investment</p><p>Vacancies will be filled in the following specialty areas: Wage and Investment Return Integrity and Compliance Services</p><p>The following are the duties of this position at the full working level.</p><p>As a Front Line Manager you will:</p><ul><li><p>Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.</p></li><li><p>Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.</p></li><li><p>Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.</p></li><li><p>Give advice, counsel or instruction to employees on work and administrative matters.</p></li><li><p>Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.</p></li><li><p>Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.</p></li><li><p>Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.</p></li><li><p>Identify developmental and training needs of employees, providing or arranging for needed development and training.</p></li><li><p>Initiate ways to improve production, work processes and/or to increase the quality of the work directed.</p></li></ul><p>Help</p><p>Requirements</p><p>Conditions of Employment</p><p>STANDARD POSITION DESCRIPTIONS (SPD): PD93805</p><p>Visit the IRS SPD Library to access the position descriptions.</p><ul><li>If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder</li></ul><ul><li>If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.</li></ul><ul><li><p>Subject to a 1-year supervisory or managerial probationary period (unless already completed).</p></li><li><p>Obtain and use a government-issued charge card for business-related travel.</p></li></ul><p>Qualifications</p><p>Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.</p><p>You must meet the following requirements by the closing date of this announcement:</p><p>FRONT LINE MANAGER BASIC REQUIREMENTS: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the pay band or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:</p><ul><li><p>Experience with management techniques, methods, theories, principles and labor relations concepts, to assure optimum utilization of personnel, equipment and space for the accomplishment of all program objectives with combined technical and administrative oversight;</p></li><li><p>Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;</p></li><li><p>Experience applying basic budget management principles and practices (i.e. ability to maintain and manage financial resources);</p></li><li><p>Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.</p></li></ul><p>AND</p><p>You must have: Experience that demonstrated a substantive knowledge of business practices, basic accounting principles, and Federal tax laws and regulations; and that required the ability to audit tax records, analyze systems and bookkeeping, use factfinding techniques, and develop interpersonal skills.</p><p>AND</p><p>TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to &quot;All US Citizens&quot; or Status applicants.</p><p>Go to Understanding the IRS Paybands for GS/IR conversion. For more information on qualifications please refer to OPM's Qualifications Standards.</p><p>Education</p><p>A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.</p><p>A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.</p><p>FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.</p><p>Additional information</p><ul><li><p>We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.</p></li><li><p>The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries &amp; Wages.</p></li><li><p>This is a non-bargaining unit position.</p></li><li><p>Tour of Duty: Monday</p></li></ul><ul><li>Friday, Day Shift</li></ul><ul><li><p>Alternative work schedule, staggered work hours or telework may be available.</p></li><li><p>Relocation expenses</p></li></ul><ul><li>NO</li></ul><ul><li>If this position is covered by a formal development plan, pay retention will be offered where applicable based on law and regulation.</li></ul><p>Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.</p><p>Read more</p> Department Of The Treasury Iselin NJ

Compliance Officer

Citizens Financial Group, Inc.