Compliance Manager

The Compliance Manager works to ensure controls and safeguards are in place to promote adherence to applicable federal and state laws, assess risks to the organization, and maintain the security and privacy of patient and customer data.

• Coordinates internal audits, client audits, and third-party audits including SOC 2 attestation and HIPAA Risk Assessment.
• Acts as liaison and responsible party with external parties (i.e., clients and regulatory authorities) in matters relating to quality-related inspections and audits.
• Manages vendor approval process and conduct vendor audits when necessary.
• Manages client communications and expectations.
• Provides training and consultancy to company personnel on Quality Management System requirements and associated procedures (e.g., SOPs) and regulatory authority guidelines.
• Expertise in applying HIPAA regulations, including ability to perform high-level breach analysis.
• Coordinates efforts to establish and control documents, procedures, logs and records, which provide evidence of a highly effective Quality System.
• Provides ongoing assessment of quality policies and procedures against current regulations to assure readiness for client and regulatory audits.
• Identifies and tracks risks to the company through Enterprise Risk Management.
• Plans milestones, track progress, prioritize workload.
• Performs onboarding compliance training on a rotating basis with other team members.
• Evaluates the efficiency of controls and seeks continuous improvement.
• Works with other departments to support RFPs and client questionnaires.
• Solid understanding of information technology concepts, privacy, security, and Systems Development Life Cycle (SDLC).
• Ability to work with multiple stakeholders on different problems concurrently, identifying requirements and constraints, while driving consensus.
• Writes or reviews policies, procedures, manuals, reports, and forms.
• Reviews the work of colleagues when necessary to identify compliance issues and provide advice or training.
• In-depth knowledge of compliance, specialty pharmacy and/or software development standards and best practices.
• Familiarity with the review of legal agreements covering healthcare privacy and security (e.g., Business Associate Agreements, Data Use Agreements, NDAs/confidentiality agreements, quality agreements, and security agreements) preferred.

SUPERVISORY RESPONSIBILITIES:

• Direct supervision of Compliance staff.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing; hiring; training; coaching/mentoring; planning, assigning, and directing work; appraising performance; professional development; disciplinary actions; addressing complaints; and resolving problems.  

Requirements

• CHC, CIPP, CIPT, CISSP, CISM, CISA, CySA+ or other relevant certifications preferred.
• Computer skills: Mastery of Microsoft Office suite, including Word, Excel, Outlook, PowerPoint, Visio. Experience with Jira Service Desk a plus.
• Bachelor's Degree from four-year college or university, or three to four years of related experience and/or training, or equivalent combination of education and experience.
• High degree of emotional intelligence.
• Excellent communication skills, both written and oral.
• Collaborates with colleagues as one team.
• Assumes positive intent in others.
• Makes commitments and keeps commitments.
• Takes initiative to plan milestones, track progress, and prioritize workload.
• Advanced problem solving and decision-making skills with the ability to work effectively under pressure..
• Flexible, detail-oriented team player that has proven success in a fast-paced environment.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• ManagingPeople - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Benefits

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire