Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.
The preferred candidate will possess excellent interpersonal skills and be able to work independently. The position will entail exterior inspections of homes in a large residential community association, documenting compliance issues and confirming completion of exterior projects pursuant to written requests and approvals. Light office duties and use of small office equipment will be required from time to time.
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Monitor the community for compliance with the Community Guidelines
Inspect and document exterior modification projects throughout the residential community for conformity with prior written approvals.
Monitor exterior common area for unauthorized users and/or activities.
Filing as necessary
Light office duties as needed
Attend weekly department meetings
Other duties as assigned by the supervisor
Additional Duties & Responsibilities
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
Education & Experience
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Excellent communication skills (written and verbal) to clearly, tactfully and professionally explain Community standards.
Maintain a friendly professional demeanor while interacting with residents in person or over the phone.
Return phone calls and emails with 24 hours addressing any concerns or questions regarding compliance letter(s) received.
Proficient in use of Outlook, Word and Basic Excel.
Tools & Equipment Used
Possible personal vehicle use
Use of either smartphone or Ipad for compliance recordation
Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to survey properties on foot as needed
Work outside year-round.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Utilizes personal vehicle to survey properties.
Occasional travel to regional office for meetings
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time