Compliance And Operations Supervisor

Department of Health and Human Services (DHHS)

Social Services Program Specialist II

Opening Date: March 6, 2024

Closing Date: March 19, 2024

Job Class Code: 5093

Grade: 09 (Supervisory)

Salary: $55,744.00 - $75,691.20/yr.

Position Number: 02000-2252

Location: Augusta

Only Employees with Promotional Status in the Department of Health and Human Services May Apply

Core Responsibilities:

The Children's Licensing and Investigation Services (CLIS) Compliance and Operations Supervisor works directly with Child Care Licensing, Children's Residential Licensing, and Out of Home Investigation (OOH) Supervisors and the CLIS Program Manager by advising on licensing enforcement action; ensuring licensing action and decisions are legally enforceable and consistently applied in accordance with Department rules and statutes; advising on investigation decisions and findings; assisting the OAG and directly representing CLIS at administrative hearings. This position has policy writer responsibility assisting the Program Manager with rule revision and promulgation in accordance with the Maine Administrative Procedures Act (MAPA) and contributes to the revision, addition, and implementation of CLIS Standard Operating Procedures. This position manages all record requests including: FOAA, Clifford Orders, and requests to review OOH investigations. This position directly supervises two positions (CLIS MAI and OAII). This position works with the Program Manager to support and implement all operational and technical aspects of the CLIS program to include: data management/technology and record retention and confidentiality.

You will:

• Gather and extract pertinent information for hearings through record review and oral questioning.

• Analyze and interpret facts and evidence to support logical conclusions and make sound decisions.

• Review and prepare Department evidence, prepare witnesses for testimony, and submit all relevant exhibits to DHHS Division of Administrative Hearings.

• Negotiate settlements and prepare agreements.

• Assist program Supervisors in writing and reviewing enforcement action.

• Support the OOH Supervisor with review of complaints and complete assignments to OOH and licensing entities.

• Explain statute and regulations for child care, children's residential care facilities, children's shelters, transitional living programs, and child placing agencies to others.

• Explain appeal rights and procedures to others.

• Conduct informational meetings and/or training both internally and externally.

• Support operational needs of CLIS program staff through the development and implementation of a new date management system.

Your work may require a flexible work schedule beyond the typical 8-5, Monday-Friday standard week. This position may telework up to three days per week with management approval.

Minimum Qualifications:

An eight (8) year combination of education and/or professional experience in children's licensing or other social service program.

Preferred candidates will have:

1.Leadership skills and a demonstrated ability to direct and oversee the work of others.

2.Prior experience with Children's Licensing rules, regulations, record release, and Administrative Hearing procedures.

3.Prior experience with complex data management and record retention.

Thinking about applying?

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Child & Family Services (OCFS), within the Department of Health and Human Services (DHHS) is responsible for ensuring the safety, permanency and well-being of children and families throughout Maine. We have a current vacancy in our Augusta Central office.

Application Information:

Please submit all documents or files in PDF format.

For additional information about this position please contact Janet Whitten at Janet.Whitten@maine.gov. To apply, please upload a recent resume and cover letter addressing each of the preferred skills/experience areas above.

To request a paper application, please contact Ashley.Smith@Maine.gov .

Benefits

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit

• Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage

• The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit

• Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

• Dental Insurance

• The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan

• The State of Maine contributes 13.41% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

• Gym Membership Reimbursement

• Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

• Health and Dependent Care Flexible Spending Accounts

• Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

• Public Service Student Loan Forgiveness

• The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.

• Living Resources Program

• Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

• Voluntary Deferred Compensation

• Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.