Complex General Manager - Embassy Suites Burlingame And San Francisco Airport

About the Opportunity

Are you ready to take the helm as our Complex General Manager for Embassy Suites San Francisco Airport Waterfront and Embassy Suites San Francisco Airport? We're looking for a dynamic, innovative, and experienced leader to join our team and spearhead our hotels to exceptional results.

As the Complex General Manager, your collective leadership and expertise will be vital in ensuring our guests have remarkable experiences. Your responsibilities will encompass overseeing daily hotel operations for both properties and providing comprehensive guidance as we steadfastly uphold our commitment to delivering exemplary guest service while attaining financial prosperity.

About the Properties

Embassy Suites San Francisco Airport is designed to cater to the needs of modern travelers, offering amenities such as airport shuttle service, daily made-to-order breakfast, and locally sourced, sustainable lunch and dinner options, along with an evening reception. Positioned just 1.5 miles from the San Francisco International Airport, our hotel provides convenient access to the San Francisco Bay Trail. Additionally, we are located within a 10-mile radius of Oracle Park, Downtown San Francisco, and the City Center.

At the Embassy Suites San Francisco Airport Waterfront hotel, our guests can enjoy breathtaking bay views and relax or visit Downtown San Francisco which is only a 20-minute ride on the nearby BART system. After a fun day exploring the city, indulging in the flavors of our carefully crafted local cuisine, prepared by our skilled culinary team is a guest favorite. Our hotel is the ideal setting for guests to unwind and immerse themselves in the ambiance after a busy and fun day in San Francisco.

Join us in this exciting opportunity to lead our exceptional team and shape the future of both the Embassy Suites San Francisco Airport and the Embassy Suites San Francisco Airport Waterfront as our Complex General Manager. Your leadership and expertise will be pivotal in ensuring our guests experience top-tier hospitality.

For more information on The Embassy Suites San Francisco Airport, click HERE

For mor information on the Embassy Suites San Francisco Waterfront, click HERE

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation

• Ensure guest and team member satisfaction

• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

• Recruit, interview and train team members

• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

• Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Basic Qualifications:

• A minimum of 2 years General Manager experience at a full-service hotel

• Experience managing a property with $20M or greater in revenue and 350+ rooms

• Thorough understanding of revenue management and commercial strategies

• Ability to build and maintain successful ownership relationships and partnerships

Preferred Qualifications:

• Experience managing multiple properties

• Hilton brand experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The annual salary range for this role is $250K - $275K and is based on commensurate experience.