Complex Director Of Housekeeping

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you'll stay at one, play at two - with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you're looking for family fun, a romantic retreat, a group getaway, or anything in between, it's all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers

Overview

$500 signing-bonus after 4 months of service!

Follow your passion all the way to paradise at TradeWinds Island Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach.

As Complex Director of Housekeeping, this committed to service individual will be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team is able to meet business needs and deliver outstanding service and performance. TradeWinds Island Resorts have nearly 800 Guest rooms at two properties. Our Guests have high expectations that are consistently exceeded due in part to the high standards of TradeWinds' Housekeeping Team.

Responsibilities

• Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.

• Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.

• Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.

• Maintain and control all housekeeping equipment.

• Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).

• Conduct monthly guest supplies and cleaning supplies inventories.

• Ensure that large guestroom turns are managed efficiently.

• Ensure consistency with departmental opening and closing procedures.

• Manage vendor contracts (i.e. dry cleaners, window washers, etc.).

• Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's.

• Develop employee morale and ensure training of Housekeeping personnel.

• Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.

• Inspect all VIP rooms prior to arrival.

• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.

• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.

• Conduct monthly and quarterly Housekeeping inventories on a timely basis.

• Ensure guest privacy and security by correctly following Highgate Hotel procedures.

• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.

• Conduct pre-shift meetings for room attendants and housemen.

• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.

• Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.

• Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.

• Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.

• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

• Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.

• Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.

• Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.

• Manage and organize large turn days (including group check-ins or check-outs).

• Monitor out-of-order, out-of-service, discrepant and show rooms.

• Must maintain constant communication with Guest Services.

• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.

• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.

• Establish and maintain key control system.

• Ensure participation within department for monthly Highgate Hotel team meeting.

• Focus the Housekeeping Department on their role in contributing to Medallia Scores.

• Monitor all V.I.P.'s, special guests and requests.

• Review Housekeeping log book and Guest Request log on a daily basis.

Qualifications

• Desired Qualifications & Traits

• Bachelor's Degree in Hospitality Management or related area of study preferred

• Demonstrated ability to effectively resolve conflict

• Minimum of 3 years hotel or resort experience

• Minimum of 3 years experience supervising/managing large housekeeping department

• Experience using ProfitSword preferred

• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort

• Projects a positive public relations image to team members and guests

• Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges

• Excellent management skills including conflict resolution, coaching, development and teamwork

Please learn more about our beautiful beach resort by touring http://www.justletgo.com.