Companion Animal Leader (Department Manager)

Petco Seekonk , MA 02771

Posted 1 week ago

If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love

Purpose Statement:

Accountable for driving sales and for the overall effective operations within the area of aquatics, reptile, bird and small companion animals. Position is responsible for the welfare of all live animals and merchandise within the department. Responsible for the achievement of the Companion Animal department's budgeted sales goals, gross margin, animal and merchandise shrink targets, managing inventory levels, supply cost, reported budgeted expense rates and budgeted contribution.

Key Accountabilities:

  • Ensure the health, proper handling and welfare of all animals are met according to P&Ps, including completion of hourly animal check list and wellness cards. Follow Vet Protocol for all sick animals.

  • Directly supervises the Aquatics Specialist(s), leads and coaches all store partners in providing great guest service and in performing their assigned tasks with the objective of achieving budgeted sales.

  • Ensure all supply back stock is worked daily and all other department back stock a minimum of 3x per week.

  • Responsible for proper ordering of live animals to maximize sales, margin and inventory. Analyze inventory management data for the department and make recommendations for improvement.

  • Ensure OSE standards are maintained in the department.

  • Provide training and coaching in GUEST and product knowledge to partners daily on the sales floor and on an ongoing basis. Ensure a friendly and courteous atmosphere by all partners in the department.

  • Achieve minimum presentation standards at all times in aquatics.

  • In partnership with the SL/GEL ensure proper scheduling is being maintained in the department to ensure in- stock goals and guest service during peak hours.

  • Partner with the Inventory Leader to ensure in-stock levels. Goals are achieved by reporting max changes or requested overrides are achieving I.M. grade.

  • Effectively organize and price all clearance merchandise for the department.

  • Assist the SL/GEL in planning out location changes needed to the grid and ad planner to maximize sales.

  • Communicate all situations and/or conditions to the SL/GEL that affect the store (e.g. guest complaints, item requests, inadequate inventory levels, etc.).

  • Ensure the proper handling and documentation for all Adoption Animals.

  • Ensure the completion of all Planograms, Cut Ins and Reworks.

  • Perform duties and assume responsibility as Leader on Duty (LOD) as needed.

  • Perform all special or other projects as assigned.

LOD Key Accountabilities:

  • Provide quick and courteous service to all guests by utilizing the GUEST Model throughout the store.

  • Ensure OSE standards are maintained throughout the store

  • Ensure that the store is opened and / or closed in accordance with established P&Ps

  • Provide training and coaching in GUEST and product knowledge to store partners.

  • In partnership with the Store Leader and/or Guest Experience Leader ensure proper store scheduling is being maintained to ensure guest service during peak hours.

  • Adhere to and promote established safety procedures.

  • Assist the Guest Experience Leader and/or Store Leader in planning out location changes needed to the grid and ad planner to maximize sales.

Supervisory Responsibility:

Directly supervise all Aquatics partners. Provide guidance and training to partners. Complete performance evaluations for partners.

Work Environment:

The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that an associate leave the store briefly. Because this position requires bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time. The large majority of this associate's time will be spent in direct contact with our customers.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. 5 years' experience in a retail setting as a department leader, team lead or sales partner is preferred. Successful completion of all 4 CAS certification is required Experience supervising partners, demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager In Training

Cumberland Farms

Posted 2 days ago

VIEW JOBS 10/19/2018 12:00:00 AM 2019-01-17T00:00 Manager in Training Req #: f51af7db-9851-4128-9156-a706010503bf Location: SEEKONK, MA Location Name: 1455 FALL RIVER AVENUE, SEEKONK MA Job Category: Retail Description: Our dedication to hire outstanding individuals and empower them to unlock their talent and creativity with a career they feel passionate about. That is why we are committed to providing extraordinary training and development. At Cumberland Farms, we believe great training is the foundation for exceptional performance. That is why we invest so greatly in training and development. Our Manager-in-Training program provides in-store training on store operations, merchandising concepts and procedures, financial information, and employee relations. The Manager-in-Training program: Identifies, defines and conveys management skills, utilizing in-store mentoring Includes instruction by our best, most experienced Training Managers Provides self-paced, hands-on practice to reinforce newly learned skills Manager training is three to twenty-four weeks depending on experience. Requirements: This is an exciting opportunity where you will have the best training, support and resources from the first convenience stores in New England where we are committed providing customers with superior service. The Manager-in-Training Program enables you to run a Cumberland Farms store using critical information from state-of-the-art Windows based computer systems. During your training, you will learn: How to forecast and order stock, and merchandise according to the Company Plan-o-gram. How to ensure prompt reconciliation of the required Manager's paperwork. How to research Loss Prevention issues. How to build a strong team with proper hiring and training of new employees. How to ensure that your customers are met with the most efficient and courteous Customer Service Associates. How to build sales and gross profit. How to execute monthly sales promotions. How to foster an environment where customer service is key Once fully trained, awaiting assignment as a Store Manager your talent will be utilized by assisting Store Managers by covering their store in their absence. We are offering energetic and ambitious individuals a wide range of outstanding opportunities, and the ability to grow with a proven leader. Join us as a Manager-In-Training and show our customers what great customer service is all about! Additional Info: Cumberland Farms Seekonk MA

Companion Animal Leader (Department Manager)

Petco