Companion Animal Leader (Department Manager)

Petco Chesapeake , VA 23326

Posted 5 months ago

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Purpose Statement:

Accountable for driving sales and for the overall effective operations within the area of aquatics, reptile, bird and small companion animals. Position is responsible for the welfare of all live animals and merchandise within the department. Responsible for the achievement of the Companion Animal department's budgeted sales goals, gross margin, animal and merchandise shrink targets, managing inventory levels, supply cost, reported budgeted expense rates and budgeted contribution.

Key Accountabilities:

  • Ensure the health, proper handling and welfare of all animals are met according to P&Ps, including completion of hourly animal check list and wellness cards. Follow Vet Protocol for all sick animals.

  • Directly supervises the Aquatics Specialist(s), leads and coaches all store partners in providing great guest service and in performing their assigned tasks with the objective of achieving budgeted sales.

  • Ensure all supply back stock is worked daily and all other department back stock a minimum of 3x per week.

  • Responsible for proper ordering of live animals to maximize sales, margin and inventory. Analyze inventory management data for the department and make recommendations for improvement.

  • Ensure OSE standards are maintained in the department.

  • Provide training and coaching in GUEST and product knowledge to partners daily on the sales floor and on an ongoing basis. Ensure a friendly and courteous atmosphere by all partners in the department.

  • Achieve minimum presentation standards at all times in aquatics.

  • In partnership with the SL/GEL ensure proper scheduling is being maintained in the department to ensure in- stock goals and guest service during peak hours.

  • Partner with the Inventory Leader to ensure in-stock levels. Goals are achieved by reporting max changes or requested overrides are achieving I.M. grade.

  • Effectively organize and price all clearance merchandise for the department.

  • Assist the SL/GEL in planning out location changes needed to the grid and ad planner to maximize sales.

  • Communicate all situations and/or conditions to the SL/GEL that affect the store (e.g. guest complaints, item requests, inadequate inventory levels, etc.).

  • Ensure the proper handling and documentation for all Adoption Animals.

  • Ensure the completion of all Planograms, Cut Ins and Reworks.

  • Perform duties and assume responsibility as Leader on Duty (LOD) as needed.

  • Perform all special or other projects as assigned.

LOD Key Accountabilities:

  • Provide quick and courteous service to all guests by utilizing the GUEST Model throughout the store.

  • Ensure OSE standards are maintained throughout the store

  • Ensure that the store is opened and / or closed in accordance with established P&Ps

  • Provide training and coaching in GUEST and product knowledge to store partners.

  • In partnership with the Store Leader and/or Guest Experience Leader ensure proper store scheduling is being maintained to ensure guest service during peak hours.

  • Adhere to and promote established safety procedures.

  • Assist the Guest Experience Leader and/or Store Leader in planning out location changes needed to the grid and ad planner to maximize sales.

Supervisory Responsibility:

Directly supervise all Aquatics partners. Provide guidance and training to partners. Complete performance evaluations for partners.

Work Environment:

The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that an associate leave the store briefly. Because this position requires bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time. The large majority of this associate's time will be spent in direct contact with our customers.

Education and Experience:

A high school diploma or G.E.D. is required. Previous experience in retail setting as a department leader, team lead or sales partner. Successful completion of all 4 CAS certification. Experience supervising partners, or demonstrating an aptitude for training, motivation and sales technologies, analytical abilities as well as a professional appearance and demeanor.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Department Manager Irrigation I

John Deere Landscapes

Posted 2 weeks ago

VIEW JOBS 12/29/2018 12:00:00 AM 2019-03-29T00:00 The Company Formerly known as John Deere Landscapes, SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. We have a long history of serving residential and commercial landscape professionals who specialize in the design, installation and maintenance of lawns, gardens, golf courses and other outdoor spaces. Through our network of over 460 stores across 44 states and five provinces, we offer a comprehensive selection of more than 90,000 products including irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. With a world-class team of over 2,700 industry experts, we also provide industry- leading complementary services and business assistance to support our product offering and to help our customers operate and grow their businesses; all tailored to meet each customer's specific needs. Watch Our Brand Anthem Video: At SiteOne, we are committed to five key business objectives: 1. Be a great place to work for our associates. 2. Deliver superior quality, service and value to our customers. 3. Be the distributor of choice for our suppliers. 4. Achieve industry-leading financial performance and growth for our shareholders. 5. Be a good neighbor in our communities. By leveraging the strength and capabilities of a large company with the passion, drive, experience and commitment of our talented local teams – we can consistently achieve these objectives and make our customers the most successful professionals in the Green Industry. We know our customer's business better than anyone in our industry and together with our customers and suppliers, we can achieve exceptional success. The Role – Department Manager - Irrigation I The Location – Chesapeake, VA PURPOSE: As a key member of the Store team, lead the performance and growth of your line(s) of business and ensure we achieve excellence for all stakeholders. Contribute strongly to the overall store success by sharing your time, resources, ideas and associates while also championing line of business best practices across the Area. KEY FACTORS FOR SUCCESS: 1. Build a Great Team: * Create a positive, challenging and exciting environment which is conducive to high-performance, teamwork, and a great place to work for all associates * Identify, recruit, train, develop and retain top talent within your department so that your team delivers excellence for all stakeholders * Coach and develop your associates so that they perform in their line of business roles and are also cross-trained and developed for expanded roles across the store and/or area. * Ensure strong teamwork within your department, across the store and with outside sellers and suppliers 2. Deliver Customer Value: * Ensure that your department layout and organization, staffing, expertise, inventory, equipment, systems, processes and policies all support customer value excellence * Exceed customer expectations for product breadth, quality, availability, and timely and accurate order fulfillment * Exceed customer expectations for associate expertise and problem solving, proactive service, timely turnaround time in the store and timely and accurate delivery service; train and coach all associates on customer value excellence * Build and maintain strong personal relationships with customers, vendors and all store associates * Measure and track customer value for your department and hold associates accountable for meeting or exceeding expectations 3. Achieve Performance, Growth and Safety Results: * Create an incident-free environment by involving all associates, promoting a strong safety culture, achieving excellent housekeeping and workplace organization and following all safety policies * Execute key strategic initiatives to drive high performance to include department organization and layout, product offering and inventory, staffing and expertise, target customers and customer mix, merchandising, delivery service, in-store processes, sales generation and sales support * Lead, manage and participate in all operations/transactions as required in your department to ensure that you are meeting or exceeding customer and performance expectations * Set effective goals and monitor key performance metrics to assess daily, weekly and monthly progress and to track improvement initiatives 4. Drive Continuous Improvement: * As a lead change agent – involve your team in identifying and implementing improvement ideas in order to continuously improve performance for all stakeholders * Maintain a consistent dialog with the Store Manager concerning the operations of the department and possible opportunities to improve * Continuously benchmark your department with others across the Area and throughout SiteOne in order to understand best practices and gain new ideas to reach higher levels of performance 5. Build Business Acumen: * Build an in-depth expertise in your line of business to include product capabilities, performance and uses, installation/application best practices and SiteOne service and partnership capabilities from across SiteOne and from the industry * Develop a deep understanding of the local market to include end users, customers, products, services, vendors and competitors. Know how to leverage our strengths and capabilities to cause our customers to win * Thoroughly understand the company operating and financial reports and be able to quickly identify positive/negative business trends and determine root causes to issues * Coach and develop associates in order to create experts in best practices * Promote and practice continuous learning and development (both personal and of the team) and capitalize on all relevant training and development opportunities 6. Develop Winning Strategies: * In line with the Area and Store strategy, develop a winning department strategy to include department organization and layout, product offering and inventory, staffing and expertise, target customers and customer mix, preferred vendors, inventory, merchandising, delivery service, in-store processes, sales generation and sales support. * Involve associates in developing the department strategy and in creating prioritized action plans to systematically execute the strategy and achieve the targeted results * Use performance metrics to track progress and adjust strategies to take advantage of market opportunities and to react to changing market conditions SKILLS AND KNOWLEDGE: * General understanding of accounting fundamentals, such as debits, credits, accounts receivable, accounts payable, budgets, etc. * Excellent communication and customer service skills * Understands principles of managing product inventory * Understands principles of nursery, irrigation and/or landscape products * Understands principles of sales and operations planning process, statistical demand forecasting and integration of demand plans and supply plans EDUCATION AND EXPERIENCE: * High School or secondary diploma or equivalent required * Degree in Business / Management discipline or equivalent experience preferred * 1 to 3 years managerial experience including leadership, problem resolution, motivation and team building * 1 to 3 years of experience managing in a nursery or irrigation environment preferred * 1 to 3 years of experience in retail nursery and irrigation industry WORKING CONDITIONS * This position requires long periods of standing and candidate must be able to lift 50 lbs. THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION John Deere Landscapes Chesapeake VA

Companion Animal Leader (Department Manager)