The Community Systems Liaison and Youth Outreach Manager supervises the Youth and Young Adult Outreach team and its outputs, while serving as an advocate for youth (age 14 to 24 years) experiencing homelessness across the Greater Grand Traverse Region. The Community Systems Liaison and Youth Outreach Manager works within the community by identifying and engaging individuals, assessing needs, connecting to housing and services in order to end their homelessness as quickly as possible. In addition, Community Systems Liaison and Youth Outreach Manager assists clients in coordinating with the other major systems, including schools, child welfare, juvenile justice, and behavioral health.
Primary Responsibilities/ Essential Functions:
Support the mission and vision of Goodwill Industries of Northern Michigan
Support the mission and vision of the Northwest Michigan Coalition to End Homelessness (NWCEH)
Perform work in a safe manner observing all Goodwill safety policies/procedures.
Perform duties and interact with all Goodwill team members, clients, and customers in a professional manner. Respect the diversity of others including, but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
Provide a safe, dignified and respectful environment for all persons served.
Ensure the confidentiality of all persons served.
Supervise Youth and Young Adult Outreach/Housing Navigators; responsible for hiring and termination of Family and HSS employees.
Ensure staff are trained and/or onboarded adequately and that staff have all resources and knowledge needed to complete job responsibilities.
Participate in and/or lead weekly and monthly meetings.
Act as liaison between NWCEH services for youth and referrals from the Child Welfare, Behavioral Health, and Juvenile Justice systems in the Grand Traverse Area.
Practice Diversion away from homeless services as appropriate.
Assess client's immediate housing needs (VI-SPDAT, TAY-VI-SPDAT or F-VI-SPDAT)
Link clients with crisis housing (emergency shelter, host homes) as appropriate
Link clients with appropriate resource referrals (e.g. Mental Health, employment, etc.) and assist client in engaging services.
Maintain general understanding of processes and procedures of the systems impact youth, including Child Welfare, Foster Care, Schools, juvenile justice, etc.
Maintain in-depth understanding of all homeless response system processes and procedures, including Coordinated Entry, Homeless Prevention, IST/Prioritization of Supports, Chronic Homelessness, Housing Choice Vouchers (HCV), Project Based Vouchers (PBV), Domestic Violence, Veteran's Services, Youth Services, etc.
Collaborate with clients to develop individualized support plans.
Complete client related data tracking information, including case notes and complete HMIS entries. Maintain a 95% Data Quality standard on all HMIS entries.
Review employee timesheets in TimeClock for accuracy, correct and approve TimeClock weekly.
Continually seek ways to improve program practices, policies and procedures
Adhere to all Goodwill Northern Michigan and Goodwill Housing Department policies and procedures.
Grant writing and reporting as assigned.
Other duties as assigned.
Reports to: Project Director, Ending Family/Youth Homelessness
Supervises: Youth and Young Adult Outreach/Housing Navigators
Education, Licenses, Certifications and Experience: Bachelor's Degree in Social Work/other Human Services field, or current enrollment in a social work/human service/social service program required. Licensed social worker preferred. Two years in related experience with case management services, housing, and homeless populations preferred; CPR/First Aid; Valid Driver's License, and must possess, or be able to obtain, a Chauffeur's License.
Knowledge, Skills and Abilities:
Familiarity with local human service providers and other community resources and agencies.
Effective communications skills, including both verbal and non-verbal, as well as active listening.
Ability to engage and build trust and rapport with difficult to serve and/or resistant populations.
Ability to work with diverse communities and exercise mature judgment.
Highly motivated self-starter and ability to prioritize and coordinate multiple projects/tasks simultaneously in a high-pressure environment.
Demonstrate an ability to work independently and/or as part of a team.
Strong problem solving and conflict de-escalation/resolution skills.
Understand the relationship between income and housing to build a realistic housing plan.
Computer skills and experience, with proficiency in online data management systems.
Knowledge of and sensitivity to persons with disabilities or who are disadvantaged.
Knowledge of and sensitivity to persons with substance abuse disorders and mental illness.
Knowledge of and sensitivity to persons who are survivors of domestic violence.
Previous experience working with the homeless population is preferred.
Physical and Other Requirements:
Lifting up to 20 pounds, stairs, walking on uneven surfaces, and bending.
This position is considered a Safety Sensitive position and is subject to zero tolerance under the Goodwill Industries of Northern Michigan Drug Free Workplace Policy.
Goodwill Industries Of Northern Michigan