Community Specialist - Travel

Internet Brands, Inc. Los Angeles , CA 90009

Posted 3 months ago

Los Angeles based Internet Brands is seeking a smart, professional full-time Online Community Specialist to manage and help grow several online communities in our Travel & Leisure department, which includes many high-profile websites such as and Additionally, this role will involve marketing responsibilities that help grow online traffic to our websites as well as sales for Fodor's print travel guide books. This position reports to the Sr. Community Manager and Sr. Marketing Manager.


  • Lead online travel communities to encourage growth in membership and user-generated content.

  • Work with community leaders and members to ensure a fantastic online experience.

  • Ensure that all content on the site is compliant with community and company policy.

  • Investigate technical issues reported by users, and respond promptly.

  • Benchmark versus competitors and conduct competitive analysis to inform strategy.

  • Develop and update training materials and documentation.

  • Establish policy and arbitrate decisions in the enforcement of these policies.

  • Participate in online discussions and set the appropriate community tone.

  • Facilitate development of new products by producing user requirements and liaising between the online community and the product team to implement.

  • Track user behavior and traffic patterns.

  • Spot opportunities to improve the user experience and communicate them to the Community Manager as actionable recommendations.

  • Analyze data and provide strategic insights to inform business decisions.

  • Perform operative tasks including: customizing and emailing out large quantities of outreach to the broader travel community, entering metadata into the data management system.

  • Grow social media followers and engagement on platforms including: Facebook, Twitter, Instagram, and Pinterest.

An outstanding candidate will possess:

  • A balance of analytical (data-driven), strategic, and creative thinking.

  • Strong interpersonal skills and a warm and concise writing style.

  • Excellent communication skills, both written and oral.

  • Proactive, willing to chip in, a team player.

  • The ability to read and digest technical specifications, and make recommendations based on that knowledge.

  • A passion for all things travel.

  • Creativity. Friendliness. A fun, outgoing orientation to work closely within a small team of media professionals.

  • Enthusiasm and a high attention to detail.

  • Outstanding punctuality and attendance history.

  • Interest in a career in Online Community Management.

  • An active online community and social media presence.

  • PC proficiency, including Google Suite, Microsoft Word, Excel, and PowerPoint.

  • Previous experience with wikis, Google Analytics, Jira, and vBulletin (a big plus).

  • Familiarity with the software for content creation and editing (Photoshop, Wordpress, etc.).

  • The ability to be diplomatic in resolving member disputes.

  • Though not a requirement, special consideration will be given to candidates with native or advanced ability in one or more of the following languages:Japanese, Spanish, Swedish

Success starts with having the right people. At Internet Brands, we value and mentor each member of our growing team. We seek out talented, goal-oriented professionals who live and breathe the Internet and thrive in a flexible but challenging work environment. Our team of innovators has enabled Internet Brands to sustain high levels of profitability and success while evolving along with the Internet for over 20 years.

At IB, we promote an entrepreneurial, friendly culture that applauds innovation and results while embracing change and independence. Our employees are intensely driven and constantly encouraged to reach higher and use creativity to achieve success all the while enjoying high levels of collaboration and the luxury of coming to work in jeans and sneakers. We are proud to offer a unique blend of the innovation of a start-up with the history, stability, and benefits of an established corporation.

Internet Brands and its wholly owned affiliates are an equal opportunity employer.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Travel Agent Trainee

AAA Of Southern California

Posted 3 days ago

VIEW JOBS 1/23/2020 12:00:00 AM 2020-04-22T00:00 Discovering the World- One Member at a Time! AAA is part of the largest federation of AAA clubs in the nation. We have over 15,000 employees in 21 states helping over 16 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team A love of travel attracts many people to the field, but to succeed a Travel Agent must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Agents must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast pace environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve. What does a AAA Travel Agent do? * Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel * Shares knowledge and expertise from personal experiences and/or education study trips * Develops long standing relationships with our members and builds referral and repeat business * Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the members expectations * Cross sells relevant products to enhance the trip experience such as AAA Member Rewards Credit Card and identify theft referrals For the right individual this opportunity will be a career path for future leadership opportunities. As you progress you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager. Required / Preferred Skills * A high school diploma is required, but we prefer a 2 or 4 year college degree * You need to be able to pass comprehensive criminal background check and thorough urine sample drug screening * We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal orientated environment Qualifications, does this sound like you? * Travel is not just a hobby or a wish, it's your passion * You must be available to work most Saturdays and some evenings to support goal achievement * We prepare all of our Travel Agent Trainees for their new role by ensuring their successful completion of our Travel Agents Trainee program which requires some travel for training * You are driven by sales and exceeding your goals * You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM * You have a strong and very comfortable relationship with paperwork and you are very organized! Remarkable benefits: * Health coverage for medical, dental, vision * 401(K) savings plan with company match AND Pension * Tuition assistance * PTO for community volunteer programs * Employee discounts "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer AAA Of Southern California Los Angeles CA

Community Specialist - Travel

Internet Brands, Inc.