Community Services Representative III

The City of Pasadena Parks, Recreations, and Community Services Department is seeking a Community Services Representative III to perform tasks and assist in the operation of the Jackie Robinson Community Center. This is position will assist the community with identifying and accessing available services.

The ideal candidate calls for a resourceful, dynamic, and effective communicator. This is a great opportunity to assist in organizing and establishing networks and systems designed to improve the communities' quality of life. The successful candidate will have outreach experience, working directly with community members. Come join our team!

To learn more about the Pasadena Parks, Recreations, and Community Services Department click here.

Essential Functions

The major responsibilities of this position are listed below. For more detailed information, please review the job description.

• As part of a neighborhood outreach team, provides information, referral, skill-building and other services to develop linkages, networks, communication and teamwork among residents, businesses and organizations within the neighborhoods to improve public safety and other quality of life concerns.

• Participates in neighborhood and empowerment activities which may include facilitating local community gatherings to address neighborhood issues.

• Assists neighborhoods to establish local priorities and action plans to address such priorities.

• Develops skills of residents and groups to address priority neighborhood concerns and links residents or groups with resources to address or resolve local issues.

• As a community liaison representative in a community center or facility, provides information and referral services to individuals and groups.

• Assists in providing direct services offered at a community center, including the physical set-up, maintenance and security of a center.

• Establishes and maintains liaison with community-based organizations and residents to promote a variety of community services and activities.

• Provides liaison coordination with local and other governmental and community and service-providing agencies.

• Prepares correspondence, reports and records as necessary.

• Assist with front desk coverage.

• Processing passports for the community.

• Assist with registering participants in PRCS programs and cashiering.

• Responsible for the creative design and upkeep of the informational display cases at the Community Center.

• Ability to work various work shifts as needed for community center coverage.

• Performs related duties as assigned.

COMPETENCIES

The following list represents the core competencies needed for success in this position.

• Adaptability responds positively to change and modifying behavior as the situation requires.

• Attention toDetailfocuses on the details of work content, work steps, and final work products.

• Bilingual Communication speaking, reading, and writing in Spanish and English is preferred.

• Customer Focus attends to the needs and expectations of the community members.

• Informing proactively obtains and shares information with the community.

• Professional Impact presents self as a positive representative of the organization.

• Teamwork ability to collaborate with others to achieve shared goals.

• Using Technologymust have basic knowledge of Microsoft Word and Excel.

Qualification Guidelines

Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for acceptable job performance, such as:

• Three years experience providing community service, and knowledge of the local Pasadena community and resources.

• Individuals with community service experience with an emphasis on the Pasadena community will be deemed most qualified.

• Bilingual in English/Spanish highly preferred.

SELECTION PROCESS

The employment process will consist of a combination of evaluation of training and experience and the most highly qualified candidates may be invited to participate in an oral examination.

VACANCY INFORMATION

There is currently one vacancy in the Parks, Recreation and Community Services department of the Community Services division. The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.

PROBATIONARY WORK TEST PERIOD= One year

FLSA= Non-Exempt

Bargaining Unit: LIUNA

Special Requirements

Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.