Community Services Manager

Firstservice Residential Philadelphia , PA 19107

Posted 1 week ago

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Who We Are: FirstService Residential is the largest manager of residential communities in North America, overseeing more than 5,600 properties and over 1.3 million residential units. FirstService generates more than $2.3 billion in annual revenue and has more than 23,000 employees worldwide. More information is available at www.firstserviceresidential.com.

First Service Residential is currently seeking a Community Services Manager in the Center City Philadelpha, PA area.

Primary Responsibilities:
Provide direction and focus to all resident services and lifestyle components of the community designed to enrich the quality of life and enhance the vibrancy of the community for residents. These amenities include, but not limited to all fitness, aquatics, one day & extended travel, special events, classes, workshops, and charter club operations. Supervises front desk staff and ensures delivery of high quality services to all members and residents of the association. Provides staff guidance to the Association Board of Directors/Council and other team departments as necessary

Additional Responsibilities:

Community Services and Lifestyle

  • Plan, coordinate and implement resident services, classes and special community-wide events

  • Hire, supervise, educate, motivate, schedule and evaluate front desk staff and Resident Services Coordinator

  • Provide staff direction on mission development and its relation to program development, delivery, and Board directed budget goals

  • Develop and manage Lifestyle budget providing recommendations to the Association Finance Committee

  • Advise Board and attend meeting of the Board

  • Acts as liaison to committees as needed

  • Working with staff to develop processes to ensure the consistent delivery of high quality customer service, programs and events

  • Monitor trends in lifestyle programming to create diversity in program offerings

  • Working with the Resident committees to review room usage to mainstream and maximize program space availability

  • Implement new Association services and programs as required to meet approved budget goals

  • Develop and maintain community relationships and resources to enhance/diversify program development for the benefit of the Association and its residents

  • Establish and maintain relationships with community businesses to create exclusive discounts/privileges of particular interest to residents

  • Develop and conduct new homeowner orientation presentations, where applicable

  • Supervise the preparation of Newsletter publications and the community website

  • Follow all policies and procedures of the Company

  • Such other duties and responsibilities as may reasonably be directed and required

Communication and Governance:

  • Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board

  • Update and maintain community information in Connect, including but not limited to the Community Web Site or Third Party Software, Community Projects, Management Reports and all relevant Association documents and forms

  • Utilize Connect's Resident Alert feature in order to keep homeowners apprised of Association activities and important updates, subject to Board authorization

  • Provide customer service assistance to homeowners as needed. Assist with homeowners' calls and inquires and respond accordingly or direct to the appropriate party.

  • Log all homeowner inquires in Connect Call Log

  • Attend regular Membership meetings

  • Assist with preparation of newsletter, where applicable

  • Assist Property/Community Manager with rule enforcement including preparing notice of violations when necessary

  • Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices

  • Assist with Preparing Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting

  • Update resale/governing document books, when applicable

Education/ Experience Requirements:

  • Bachelor's Degree in Recreation, Hospitality or Education or equivalent work experience

  • Strong organizational skills

  • Public speaking skills and advanced communication skills

  • Demonstrates working knowledge of Adobe and Office Suite Programs

  • Ability to meet very specific deadlines

  • 2+ year's experience in administrative management and budget development

  • 2+ year's experience in preparations of magazine articles for publications, and/or internet communication tools

Skills and Ability Requirements:

  • Knowledge of principles and practices of program marketing

  • Knowledge of principles and practices of staff/volunteer management

  • Must demonstrate effective communications skills, energy, positive listening skills with a positive attitude

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Manager Of Valet Services Philadelphia PA

Towne Park Ltd.

Posted Yesterday

VIEW JOBS 3/24/2019 12:00:00 AM 2019-06-22T00:00 Driven To Serve® and Ready to Succeed! Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you! No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience! ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) % of Time Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels based on the working conditions and physical demands section of this job description. 15 Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client's service standards and effectively integrates Towne Park's standards to complement them to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. 20 Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. 15 Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary. 20 Develops cohesive working relationships with the clients' staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. 15 Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates accurately identify and collect revenue for all vehicles. Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy. Supervises the reconciliation of revenue and tickets at the end of every shift. Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. 15 The total amount of time for all functions of the job 100% QUALIFICATIONS Education: * Associate's degree or equivalent degree Required Licensure, Certification, etc.: * Valid driver's license and clean driving record Work Experience: * A minimum of one (1) year of related experience in hospitality Knowledge: * Knowledge of Towne Park's and site-specific preventative safety and security procedures * Knowledge of Towne Park's safe driving policies and procedures * Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park * Knowledge of Towne Park's equipment training, policies and procedures for use in a safe and efficient manner * Knowledge of Towne Park's claim check, ticketing and key box training, policies and procedures * Knowledge of Towne Park's principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA * Knowledge of business writing, basic accounting and business metrics * Knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. Skills: * Must be able to drive manual transmission * Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications * Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates. * Written and verbal communication skills to effectively address all levels within the organization * Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures * Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications * Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails * Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations. * A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety SCOPE Authority to Act: * Performs duties independently with minimal supervision. Make day-to-day decisions that impacts the operational and financial of the site(s); decisions may deviate from prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization. * Includes the hiring of new or replacement associates, and discharging of associates not performing their job tasks properly and disciplining associates when necessary. Budget Responsibility: * The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. Working Environment The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion. Travel Travel of up to 10% may be required. Towne Park Ltd. Philadelphia PA

Community Services Manager

Firstservice Residential