Community Services Administrator (Selective Cert - Housing Choice Voucher/Section 8)

In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period and which will be used to fill vacancies during that period, is being established for this classification.  Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.

Candidates may submit online employment applications using the NEOGOV online application system available at https://www.governmentjobs.com/careers/nccde.

EXAMINATION PROCESS: The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list.  The eligible list will be used to fill vacancies that occur within the next year.   The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).

New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.

New Castle County is an Equal Opportunity Employer

GENERAL STATEMENT OF DUTIES: Coordinates the varied activities of the Housing Choice Voucher Section 8 Unit of the Community Services Department by assisting the Community Services Department General Manager in resolving issues, providing services, and overseeing quality control; does related work as required.

DISTINGUISHING FEATURES OF THE CLASS: An employee in this class works with department staff to supervise and coordinate the Housing Choice Voucher Section 8 Program. This employee is responsible for ensuring timely response to issues, projects, and plans by providing prompt and efficient resolution to customer inquiries and questions while managing internal quality control.  This employee must have the technical knowledge of the Housing Choice Voucher Section 8 Program as well as excellent management skills.  This employee works under the general direction of the Community Services Manager and Community Services Department General Manager.

EXAMPLES OF WORK:  (Illustrative only)

• Manages and coordinates the delivery of direct services to the citizens of New Castle County;

• Organizes, reviews, and approves operating procedures;

• Assists in defining goals and objectives and coordinates activities with other sections and outside agencies;

• Prepares the annual budget request and manages the section budget;

• Estimates revenue and expenditures, controls expenditures in accordance with approved budget, and prepares specifications for annual bids;

• Evaluates programs and personnel;

• Works across department, division, and agency lines in solving problems and issues;

• Troubleshoots issues and problems and brings resolution within a timely manner;

• Establishes and maintains a quality control program for internal and external services;

• Performs assignments as defined by the Community Services Department General Manager;

• Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service;

• Operates a personal computer and other related equipment in the course of the work.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of the Housing Choice Voucher Section 8 Program; good knowledge of HUD reporting requirements; experience in staff supervision of direct service delivery to the public; thorough knowledge of principles and practices of budget management and program development related to community services; ability to perform policy analysis and technical research to give reliable advice on difficult issues; ability to establish quality control programs to ensure excellent customer service; ability to manage human resources to solve problems and issues; ability to display and promote a positive attitude and possess a professional demeanor and appearance; ability to communicate courteously and effectively, both verbally and in writing.

MINIMUM QUALIFICATIONS: At least five (5) years of progressively responsible experience as a supervisor in a local, state or regional government in community development and housing; Housing Choice Voucher Section 8 program, or a related area, and possession of a Bachelor's Degree from an accredited college or university with major course work in education, social services, public administration, or related field; or an equivalent combination of experience, education or training directly related to the required knowledge, skills, and abilities.

ADDITIONAL REQUIREMENTS:  Must pass a Class III County physical examination and background check.

Laura McDermott

Office of Human Resources

Laura.McDermott@newcastlede.gov