Community Service Worker III

County Of Ventura Ventura , CA 93001

Posted 5 months ago


Under general supervision, assists professional staff in providing transportation, referral, translation, and program related services to culturally, economically, physically, or mentally impaired or disadvantaged individuals in the community and performs other related duties as required.

Distinguishing Characteristics

Community Services Worker III's differ from other classifications in that incumbents provide support or surveillance for minors/dependents and elders under protective, custodial or probationary services requiring in-depth involvement with clients and their families and greater skill and depth of job knowledge in assessing problem situations and formulating plans for services.

The California Whole Person Care (WPC) program is designed to coordinate health, behavioral health, and social services in order to improve the health outcomes of eligible Medi-Cal beneficiaries. Through collaboration and coordination among county agencies, health plans, providers and other entities, the WPC Pilots are designing and developing the infrastructure and processes to integrate and improve care for vulnerable populations, such as those suffering from homelessness, mental illness, substance abuse, multiple chronic health conditions, and those who have been recently incarcerated.

The Community Services Worker III's will work with a multi-disciplinary team of professional and non-professional staff to provide intensive field-based care coordination and to implement an integrated care plan for high-utilizers of the health care system. As such, incumbents may be exposed to abusive language and physical altercations.

EDUCATIONAL INCENTIVE: Some positions may be eligible for educational incentive. This incentive may be 2.5%, 3.5%, or 5% for incumbents in eligible positions based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification.

BILINGUAL INCENTIVE: Some positions may be eligible for bilingual incentive depending on the applicable memorandum of agreement and the needs of the department. In order to qualify for this incentive, incumbents in eligible positions must take and pass the applicable bilingual fluency exam.

DEPARTMENT/AGENCY: Health Care Agency - Ambulatory Care

Community Services Worker III is represented by the Services Employees International Union (SEIU) and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for these positions only. There are currently three (3) Fixed-term vacancies.


OPENING DATE: July 19, 2019

CLOSING DATE: August 1, 2019, at 5:00 p.m.



Examples Of Duties

Specific assignments vary according to the program assigned but may include all or a combination of the tasks described below:

  • Answers inquiries and explains agency/program policies to individuals and groups within the community;

  • Provides translation and/or services, schedules appointments, purchases food and supplies for clients who are physically or mentally impaired;

  • Refers individuals and families to available community educational, medical, legal and employment resources; follows-up on referrals or appointments scheduled;

  • Drives County vehicles to pick up or deliver clients or supplies;

  • Keeps records of clients served, payments received and clinic activities; orders supplies and prepares routine reports;

  • May lead group presentations and workshops on specialized topics including substance abuse, home management skills, job skills or health and nutrition to help individuals and families develop a healthier or more self-sufficient lifestyle;

  • May supervise clients during approved visitations or activities; and

  • Performs other related duties as required.

Typical Qualifications


Any combination of education and experience which has led to the acquisition of the required knowledge and abilities, which can be demonstrated by three (3) years' public social service experience or one (1) year of experience equivalent to that of a Community Services Worker II.

Substitution: Fifteen (15) semester units of college course work in social sciences, ethnic studies, communications, or a closely related field may be substituted for six months of experience up to a total of one year. Applicant must attach transcripts to the submitted application to use this option.


  • A valid California driver license

  • May be required to work evenings, weekends, and holidays as needed

  • Experience with application assistance for health coverage and connecting individuals with social service such as SSI/SSDI, housing resources, and other community resources

  • Experience working with at-risk populations including persons who are homeless, mentally ill, or with complex medical or social service needs.


  • Bilingual skills (English/Spanish)

  • Health Education experience

  • Experience enrolling eligible members in public assistance programs like MediCal, CalFresh, and CalWORKS

  • Knowledge of Covered California health plan options

Knowledge, Skills, and Abilities:

Thorough knowledge of agency and program policies and procedures; community structure and resources; group and family dynamics; County roads and buildings; problems, needs and behavioral patterns of the clientele served; and specialized topics for group presentation.

Working ability to follow instructions; effectively communicate with individuals and groups from diverse cultural, social and economic backgrounds; transport passengers in a safe and timely manner; write case chronologies, field entries and other reports regarding clients; administer various health screening tests such as blood pressure, breath test, eye test; and work with physically/mentally impaired or economically disadvantaged individuals and groups. Recruitment Process

FINAL FILING DATE: Applications must be received by County of Ventura Human Resources in Ventura, California, no later than Thursday August 1, 2019, at 5:00 p.m.

To apply on-line, please refer to our web site at If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

NOTE: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

SUPPLEMENTAL QUESTIONNAIRE qualifying: All applicants are required to complete and submit the questionnaire for this exam AT THE TIME OF FILING.

The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION EVALUATION qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

COMPARATIVE SCREENING - qualifying: If there is a high number of qualified applicants, a comparative screening will be conducted to determine which of the applicants will be selected for invitation to the oral exam. Applications will be evaluated and ranked according to criteria that most closely meets the needs of the department, so it is essential that applicants provide as much detail as possible and answer all parts of the application and supplemental questionnaire ("and supplemental questionnaire" only if there is one).

ORAL EXAM 100%: A job-related oral exam will be conducted to evaluate and compare participating applicants' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

NOTE: If there are three (3) or fewer qualified applicants, an oral exam will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record is required for this position.

For further information about this recruitment, please contact Nathan Wood by e-mail at or by telephone at (805) 677-5232.

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Community Service Worker III

County Of Ventura