Community Service Officer I/Ii

We are currently recruiting for qualified applicants for Community Service Officer I/II. Come and see why the City of Golden is the place you want to be!

Why work at the City of Golden?

Being a Golden employee is more than just a job, it's a lifestyle. Golden is a vibrant outdoor community making it a great place to live, work and play.

• Location, location, location

• Work near great restaurants and shops, hit the trails, and enjoy the outdoor scenery of Clear Creek and the foothills. Convenient commuting from all directions.

• Paid time off

• Paid vacation starts at 16 days (that's over 3 weeks!), plus 12 days of sick time and 12 paid holidays each year.

• Great benefits

• The City matches up to 8% of your retirement contributions, plus offers a full-spectrum of benefits and perks, including tuition reimbursement (check it out)!

In a non-sworn capacity, to support various operations in the Police Department; Investigate potential violations and enforce municipal and state codes, ordinances, and regulations related to nuisance abatement, animal control, parking, zoning code violations. May also assist the Patrol Division with cold criminal / non-criminal reports, traffic direction, non-injury traffic crashes, and speed enforcement utilizing the radar / photo speed enforcement vehicle.

JOB SUMMARY

Conducts proactive patrol on City streets, open space, parks, and trails.

Enforces park rules and regulations. During warmer seasonal months, actively patrols the Clear Creek corridor to provide education, warnings, or take enforcement action for violations of City ordinances.

Investigates complaints of violations of local and state nuisance abatement laws, ordinances, or codes; conducts follow-up investigations to ensure compliance with codes or ordinances.

Responds to assigned calls which could include cold criminal reports in person or by telephone, secures crime scenes, directs traffic, takes non-injury traffic crash reports, and conducts other crime prevention activities as assigned by a patrol or community services supervisor.

Investigates animal cruelty, neglect charges, and performs related duties to promote compliance with laws regulating animal treatment by performing the following duties: investigates reports or complaints of dogs, cats, or other animals creating nuisances; impounds, quarantines, and disposes of animals as appropriate; enforces City animal control and licensing laws; euthanizing of animals; aids animals in distress by feeding starving animals and freeing trapped animals; removes animals from inhumane conditions and drives vehicle to transport animals to shelter for treatment and care.

Inspects establishments housing or exhibiting animals to ascertain compliance with humane laws.

Patrols City limit areas on foot or in a vehicle to enforce parking and related traffic ordinances. Impounds abandoned vehicles; conducts research and contacts vehicle owners; coordinates impound activities with towing companies; issues abandonment summons.

Assists the public by providing directions and responding to questions and inquiries.

Reports needed street and sign repairs, traffic accidents, and other occurrences to department staff.

Provides information to violators and the public regarding codes, laws, and ordinances. Informs persons perpetrating inhumane acts of laws and penalties for violations.

Observes areas of alleged violations and interviews available witnesses to determine if laws are being violated. Reports violators to police or requests police to arrest violators.

Uses the radar / photo speed enforcement vehicle in assigned strategic locations to monitor the enforcement of speed utilizing this technology.

Maintains accurate records related to citations and violations; prepares a variety of written reports, memos, and correspondence.

Takes photos and collects evidence pertaining to appropriate violations.

Testifies in court as required.

Recommends revisions to City codes and ordinances.

Assists sworn staff in general law enforcement activities such as traffic and crime scene control.

Investigates the ownership of local property for purposes of code enforcement.

Other duties may be assigned.

Community Service Officers are typically hired at the at Community Service Officer I (CSO I) level. It is expected that a CSO II would be able to function as a subject matter expert in the absence of a supervisor, and such capacity would need to be demonstrated prior to moving into a CSO II pay grade.

This can include, but is not limited to, a high level of proficiency with all systems and processes in all areas of the position. It is further expected that CSO II positions will serve as field trainers and execute such duties to train newly hired Community Service Officers.

QUALIFICATIONS

High school diploma or (G.E.D.); Prior code enforcement, animal control, community service officer, or similar public service position preferred, or equivalent combination of education and experience. Prior animal care management or handling experience preferred.

Outstanding customer service skills required. Knowledge of codes, ordinances, laws, and regulations pertaining to nuisance abatement, animal, parking control, and zoning preferred.

A minimum of three years' related experience will be required to be considered for a CSO II position.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of valid driver's license and good driving record.

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

LANGUAGE SKILLS

Ability to learn City codes, ordinances, laws, and regulations pertaining to health and safety. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Must have good written and oral communication skills. Ability to write routine reports and correspondence. Ability to speak effectively with citizens and groups of people. Ability to utilize MS Office software.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Ability to interpret and apply State and local policies, procedures, laws, and regulations. Ability to enforce pertinent codes, ordinances, laws and regulations with impartiality and efficiency.

OTHER SKILLS AND ABILITIES

Knowledgeable in the principals, practices, methods, and techniques of code violation investigation and enforcement. Ability to respond to inquiries, complaints, and request for service in a fair, tactful, and firm manner.

Ability to work independently in the absence of supervision. Ability to use a two-way radio. Ability to learn required software to complete criminal justice database research and complete police reports.

MATERIALS & EQUIPMENT DIRECTLY USED

Computer, City vehicle, energy weapon (Taser), pepper spray, general office equipment, euthanasia drug, and catch pole.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit and stoop, kneel, crouch, or crawl.

The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee will work in both an office setting and outside, regularly exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles.

The employee is regularly exposed to a variety of animals including snakes, wildlife, dogs, and cats. The noise level in the work environment is usually moderate to loud.

City of Golden is an Equal Opportunity Employer