Community Service Officer

Job Description

We offer a great benefits package including medical, dental, pension program, HSA, and generous time off. City residents will earn a 4% differential on top of the hourly pay range. Learn more and apply today!

INTRODUCTION:

The Racine Police Department serves the City of Racine in Southeastern Wisconsin with a population of 77,816 people. We are a department that has adopted the philosophy of Community Orientated Policing and is a recognized leader in this area. Our Mission is to Protect Life and Property, Promote Community Partnerships, Build Trust and Serve with Honor.

POSITION PURPOSE:

Under the general supervision of the CSO Supervisor, is responsible for enforcing motor vehicle parking regulations and animal control laws. Community Service Officers will handle animals for the purpose of investigations of mistreatment or control of abandoned, dangerous or unattended animals, plus write parking citations for all parking violations

Essential Duties

ESSENTIAL DUTIES:

• Duties include enforcing motor vehicle parking regulations and animal control per State Statutes, County, and City Ordinances. The CSO Civilian is required to handle animals for the purpose of investigations of mistreatment or control of abandoned, dangerous or unattended animals, in addition to issuing parking citations for parking violations.

• Responds to citizen complaints and completes reports for incidents that do not require a sworn police officer, regarding animal bites, barking dogs, animal at large, animal cruelty, and animal trap requests.

• Prepares for prosecutions, gives evidence and provides testimony in court as necessary.

• Investigates reports of animal attacks or animal cruelty, interviews witnesses, collects evidence and writes reports.

• Captures and removes stray, uncontrolled, abused, nuisance or wild animals from undesirable conditions, using nets, noose or other equipment as provided.

• Educates the public about animal welfare and animal control laws and regulations.

• Issues warnings or citations in connection with animal related offences.

• Check on complaints of abandoned vehicles within the City of Racine

• Make the determination whether these vehicles need an immediate tow or follow-up. If deemed appropriate, initiate the tows and receipt of the vehicle at the Impound Lot.

• Upon notification from Communications, meet vehicle owners at the Impound Lot and assist with the release of their vehicles and insure that the proper paperwork is signed and returned to the Police Department for filing.

• Work with other City Departments and coordinate with them on the removal of vehicles from private property locations.

• Work with the Patrol shifts on abandoned vehicle issues.

• While present at the Impound Lot, control and supervise citizen access to vehicles and secured storage areas.

• Complete Impound Lot Control Form and/or Phoenix data entry

• Performs other duties as assigned

CONDITIONS OF EMPLOYMENT:

Duties may involve an element of personal danger from animal bites, diseased animals, adverse weather conditions and irregular work hours and shifts.

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or GED.

• One year experience in public contact work.

• Possession of a valid driver's license and a good driving record.

PREFERRED QUALIFICATIONS:

• Wisconsin Humane Officer Certification or ability to obtain within 1 year of hire.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Ability to follow oral and written instructions, communicate clearly, maintain records and write legible concise reports.

• Ability to establish and maintain effective working relationships with fellow workers and the public.

• Ability to work in adverse weather conditions.

• Ability to remain calm in confrontational situations.

• Working knowledge of computers and software, including but not limited to, Microsoft Outlook, Word, Excel, PowerPoint.

Supplemental Information

PHYSICAL DEMANDS OF THE POSITION:

• Able to lift/carry/push/pull at least 50 lbs.

• Visual acuity.

• Able to hear normal conversation and communicate orally in a clear manner.

• Good manual dexterity of hands and fingers.

EQUIPMENT USED

Operates humane traps, mobile radios, cellular phones, and related animal control tools and equipment. Drives City utility pick-up truck.