Community Service Aide (Csa)

The City of Harrisburg is currently accepting applications for the position of Community Service Aide in the Department of Public Safety, Bureau of Police, Community Service Division.

This is an unarmed civilian uniformed support position with primary responsibilities to the Harrisburg Bureau of Police's Community Services Division.

The Community Service Aide (CSA) will provide customer services and outreach to citizens, enforce city codes, address quality of life issues, and other non-criminal police related duties; such as, but not limited to, responding to non-reportable accidents and issuing parking tickets.

The CSA will engage the public through telephone and/or in person communication. This position does not encompass any power of arrest and will not perform tasks legally restricted to sworn City of Harrisburg Law Enforcement Officers. Work is assigned in the form of verbal and/or written instructions, by the Director Community Relations and Engagement.

Qualified applicants must possess a high school diploma or equivalent. Individual must have past experience working and distributing information to the general public.

Valid Pennsylvania Driver's License, Class C, or equivalent is required. Must obtain American Red Cross Certification in Standard First Aid and CPR within twelve (12) months from date of hire, and thereafter, continually maintain such certification for the entire duration of employment. Must be able to successfully pass all applicable child background clearance checks, The ability to read and write a second language is preferred, but not required

COMPENSATION & BENEFITS

The City of Harrisburg offers an annual salary starting at $42,799.83 . This full-time FLSA position also includes an excellent benefits package: defined pension plan, paid holidays, paid time off (vacation, sick and personal time) and health care benefits (medical, dental, prescription and vision).

The City intends to fill this position as soon as possible. It will remain open until filled. If interested, please submit a cover letter, your resume and three employment references to:

City of Harrisburg, Bureau of Human Resources

The Rev. Dr. Martin Luther King, Jr. City Government Center

10 N. 2nd Street, Harrisburg, PA 17101

Phone: (717) 255-6475

Email: [email protected] (electronic submission preferred)

The City of Harrisburg is an Equal Opportunity Employer.

Wanda R. Williams, Mayor

JOB TITLE (GRADE: 5)

Community Service Aide (CSA)

Department of Public Safety

Bureau of Police - Community Services Division

GENERAL STATEMENT OF DUTIES:

This is an unarmed civilian uniformed support position with primary responsibilities to the Harrisburg Bureau of Police's Community Services Division.

The Community Service Aide (CSA) will provide customer services and outreach to citizens, enforce city codes, address quality of life issues, and other non-criminal police related duties; such as, but not limited to, responding to non-reportable accidents and issuing parking tickets.

The CSA will engage the public through telephone and/or in person communication. This position does not encompass any power of arrest and will not perform tasks legally restricted to sworn City of Harrisburg Law Enforcement Officers. Work is assigned in the form of verbal and/or written instructions, by the Director Community Relations and Engagement.

EQUIPMENT/JOB LOCATION

Work performed by the CSA will take place at various locations within the City of Harrisburg, to include but not limited to, McCormick Public Safety Building, substations, satellite offices and throughout the Community. This position will have access to City owned vehicles and laptop computers.

Work involves the use of telephones, portable communications equipment (radios) and various office machines, such as computer, printer, copy machine, scanner and other devises necessary or required to satisfy the scope of the position. Hours of work will vary and include evenings, weekends and holidays. Overtime may be required.

Flexibility is expected to ensure scheduled work hours support all Police Bureau Divisions. Hours of work will be 40 hours per week, except in emergency situations or as events arise.

ESSENTIAL FUNCTIONS

Work involves but is not limited to the following; Assist in planning, attending, coordinating, participating in meetings, events and other functions to support the mission of the Community Services Division. Identify community problems and issues, as well as report violations of City codes and regulations.

Educate the community about Police related services. Become a liaison for business owners, through the use of business checks throughout the City. Assist with crowd and traffic control on accident scenes, details and major events, as needed.

Perform varied administrative work, typing and clerical duties including operation of a computer. Enter data and documents into computer or records management system in a prompt and efficient manner. Obtains information from the public, witnesses, victims, and suspects as needed.

Answer telephone and radio dispatches, takes and forwards messages for Police bureau employees and gives general information in response to public inquiries. Provides brief replies to inquiries, as needed. Sort, index and file material alphabetically, numerically and geographically.

Read and route incoming mail and assembles files and other materials to facilitate reply by bureau members. Respond through dispatch and in person request, and administers first aid , included CPR when needed. Work includes operation a motor vehicle in a safe, legal and responsible manner.

Receive and complete assignments and set work priorities to meet deadlines and assure an efficient workflow throughout the bureau in a consistent and timely manner. Obtain and compile data from bureau records for reporting purposes. Maintains regular, punctual and predictable attendance.

Reports to work and remains at work in production condition, which includes not being under the influence or impaired by the use of alcohol and or/drugs. Establishes and maintains a professional working relationship with supervisors, co-workers and the general public. Completes all assignments in an efficient, consistent and timely manner.

NON-ESSENTIAL FUNCTIONS

Performs other related duties in equal or lower classifications as assigned by supervisory personnel and performs work as directed by supervisors in accordance with Article XXX, Job Classifications, Section 1 provision of the Basic Labor Agreement.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to input and retrieve data from computer and records management systems

• Ability to gather and analyze pertinent facts, make thorough analysis, judgments and recommendations

• Ability to prepare reports and charts

• Ability to learn/retain and understand the police bureau's organization, regulations, policies, operating procedures and methods of operations

• Ability to read and understand materials concerning law enforcement and criminal justice processes, as well as department and City rules and regulations

• Ability to read and understand Pennsylvania Civil laws, rules and regulations

• Ability to work independently and solve problems involving many variables

• Strong oral and written communication skills

• Ability to communicate tactfully, professionally, and effectively with others

• Ability to adapt and function in stressful situations, and maintain a professional demeanor at all times while executing duties

• Ability to operate a motor vehicle and a bicycle

• Knowledge of standard first aid methods and techniques, including artificial respirator, CPR and basic mental aid to persons in need

• Ability to qualify and carry protective equipment including, but not limited to, personal self- defense tools such as Oleoresin Capsicum spray (Mace/OC spray) and other departmental approved less lethal tools

• Ability to work in inclement weather and extreme temperatures including long periods of sitting, walking and/or standing indoors and outdoors with or without heat and/or air conditioning

• Strong skills in the operation of a computer and software such as Microsoft Office Suite (Microsoft Word, Excel, Outlook, etc.)

QUALIFICATIONS

• High school diploma or equivalent

• Individual must have past experience working and distributing information to the general public

• Valid Pennsylvania Driver's License, Class C, or equivalent is required

• Must obtain American Red Cross Certification in Standard First Aid and CPR within twelve (12) months from date of hire, and thereafter, continually maintain such certification for the entire duration of employment

• Must be able to successfully pass all applicable child background clearance checks

• The ability to read and write a second language is preferred, but not required