Community Resource Specialist (24Hrs/Wk)

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/Overview Statement

MGB Behavioral & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Behavioral & Mental Health Inpatient Program Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham's emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist will work closely with the Program Manager and the Behavioral & Mental Health access team to facilitate initiatives across the system that improve patient throughput and access.

MGB Behavioral & Mental Health is recruiting two part-time Community Resource Specialists with the following schedules:

24 hour/week position with benefits: Monday, Tuesday, Wednesday 8:00am

• 4:30pm

16 hour/week position: Thursday, Friday 8:00am

• 4:30pm

Employees will have the opportunity to pick up additional shifts on an as needed basis, depending on the needs of the team.

Principal Duties and Responsibilities

• Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments

• Communicate and document bed search results and barriers to placement

• Assist in obtaining insurance authorization for patients upon confirmation of disposition as needed

• Provide daily updates to insurance companies regarding boarding patients as needed

• Implement DMH Escalation protocol for long-stay ED boarders, including contact with insurance and collaboration with DMH, inpatient units, and ED clinicians around placement difficulties

• Coordinate outpatient referrals for patients discharging from the ED and/or inpatient psychiatry unit as requested

• Monitor system-wide capacity and help facilitate admissions reviews by inpatient units as requested

• Coordinate with ED clinicians regarding support needs and progress

• Document and track tasks in medical record

• Assist with data collection and tracking

• Respond to phone calls to central behavioral health call line along with other resource specialists

• Provide cross-coverage for other behavioral health resource specialists as requested

• Attend department meetings as needed

• Assist with other department tasks as assigned

Qualifications

• Bachelor's degree required, master's degree preferred; concentration in Social Work, Psychology or Health Care preferred

• Experience with the mental health care field

• Excellent written and verbal communication skills

Skills/Abilities/Competencies Required

• Excellent judgement and organization skills

• Ability to be flexible and resourceful

• Assessment and problem-solving skills

• Familiarity with mental health treatments and services, systems of care and community resources

• Intermediate proficiency in Excel, Word, PowerPoint, and Teams

• Ability to work independently