Partners Healthcare System Boston , MA 02298
Posted 5 days ago
About Us:
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary/Overview Statement
MGB Behavioral & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Behavioral & Mental Health Inpatient Program Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham's emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist will work closely with the Program Manager and the Behavioral & Mental Health access team to facilitate initiatives across the system that improve patient throughput and access.
MGB Behavioral & Mental Health is recruiting two part-time Community Resource Specialists with the following schedules:
24 hour/week position with benefits: Monday, Tuesday, Wednesday 8:00am
16 hour/week position: Thursday, Friday 8:00am
Employees will have the opportunity to pick up additional shifts on an as needed basis, depending on the needs of the team.
Principal Duties and Responsibilities
Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments
Communicate and document bed search results and barriers to placement
Assist in obtaining insurance authorization for patients upon confirmation of disposition as needed
Provide daily updates to insurance companies regarding boarding patients as needed
Implement DMH Escalation protocol for long-stay ED boarders, including contact with insurance and collaboration with DMH, inpatient units, and ED clinicians around placement difficulties
Coordinate outpatient referrals for patients discharging from the ED and/or inpatient psychiatry unit as requested
Monitor system-wide capacity and help facilitate admissions reviews by inpatient units as requested
Coordinate with ED clinicians regarding support needs and progress
Document and track tasks in medical record
Assist with data collection and tracking
Respond to phone calls to central behavioral health call line along with other resource specialists
Provide cross-coverage for other behavioral health resource specialists as requested
Attend department meetings as needed
Assist with other department tasks as assigned
Qualifications
Bachelor's degree required, master's degree preferred; concentration in Social Work, Psychology or Health Care preferred
Experience with the mental health care field
Excellent written and verbal communication skills
Skills/Abilities/Competencies Required
Excellent judgement and organization skills
Ability to be flexible and resourceful
Assessment and problem-solving skills
Familiarity with mental health treatments and services, systems of care and community resources
Intermediate proficiency in Excel, Word, PowerPoint, and Teams
Ability to work independently
Partners Healthcare System