Community Resource Navigator

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

One Medical's High Risk team is looking for a Community Health Worker (CHW) to act as the bridge between our patients, community resources, and healthcare services in order to remove barriers and increase wellness. Reporting to the Resource Navigation Program Manager, a CHW is a patient's advocate or liaison, accompanying patients through proactive in-person and virtual or telephone outreach to promote health literacy and increase access to resources needed to live healthier lives. As a key member of the High Risk Care team, CHWs work with patients to identify personal health goals, support care team decision making, and coordinate clinical and complementary services needed to provide high quality health care, while also improving the quality and cultural competence of service delivery. CHWs play a critical role in supporting access to community, state, and federal resources for high risk/high need patients.

The ideal candidate has high levels of flexibility, problem solving, strong communication, and an intimate knowledge of the diverse communities we serve. You are dedicated to serving the community and building meaningful relationships. You are able to manage multiple priorities while maintaining a positive attitude. You are comfortable driving throughout Denver to reach your patients in their homes and communities, spending the majority of your time in the field and the remaining in One Medical clinics.

CHWs are expected to work within their scope of practice. There is no expected clinical license for this position.

What you'll likely work on:

• Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to support and coordinate services for patients

• For those patients referred for CHW services, identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services

• Manage resource-focused care plans as a component of a patient's continuum of care

• Form relationships with and build an inventory of local community organizations that may benefit our patients

• Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.

• Assist patients with completion of applications for accessing eligible benefits and resources

• Promote goal setting and achievement to improve patients' quality of life and self efficacy with patients. Goal definitions are agreed upon by the care team

• Meet with patients in patient-centered and patient-preferred locations (One Medical offices, patient's home, external medical provider facility, community setting)

• Support care team decision making through participation in interdisciplinary team meetings

• Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information

• Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management

What you'll need:

• At least one year of patient facing work experience in social services, community-based case management or healthcare outreach program

• Strong verbal and written communication skills; Spanish Speaking preferred

• Proficient computer skills (Google Workspace

• Docs, Sheets, Slides) as well as experience utilizing electronic medical record systems

• Must have access to an independent means of safe and reliable transportation as well as the ability to travel to various locations in the community throughout the day; mileage will be reimbursed at the IRS/Federally established rate

• Community Health Worker certification or advanced education in social services is a plus

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical after 5 and 10 years

• Employee Assistance Program

• Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues

• Competitive Medical, Dental, and Vision plans

• Free One Medical memberships for yourself, your friends and family

• Pre-Tax commuter benefits

• PTO cash outs

• Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match

• Credit towards emergency childcare

• Extra contributions toward maternity and paternity leave

• Paid Life Insurance

• One Medical pays 100% of the cost of Basic Life Insurance

• Disability insurance

• One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time, hourly position based in Denver, Colorado that will spend a balanced time in the field and in One Medical clinics.

One Medical is committed to fair and equitable compensation practices. The base salary range for this role is $24.00 to $25.00 per hour based on a full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such skill sets, depth of experience, and work location. For more information, visit https://www.onemedical.com/careers/

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.