Community Resource Administrator, Outreach

Description & Requirements

Ready to do something greater? We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. Our people make Maximus. We foster a culture that respects and values individual contributions and differences. We believe our differences spark innovation, develop leadership and drive exceptional performance.

Why Join Maximus?

• Competitive Health Benefits

• 401K with Company Match

• paid time off and holiday pay

• Employee Assistance Program (EAP)

• Employee Wellness and Discount Programs

• Career development and promotional opportunities

The TN AFIRM program is based in Memphis, TN and is a historical program - a fatherhood program that is changing the trajectory of child support.

The Community Resource Administrator, Outreach Coordinator position is in-office/on-site (no remote or no hybrid).

Essential Duties and Responsibilities:

• Conduct regular one-on-one or group training sessions for existing providers, necessitating travel.

• Attend and actively participate in recruitment events to attract new providers to the program.

• Handle escalated provider issues efficiently and effectively.

• Address urgent concerns related to high visibility providers, ensuring swift resolutions.

• Offer ongoing support to designated providers as assigned.

• Collaborate with client, fellow contractors, and stakeholders to communicate and implement - operational policy changes.

• Stay updated on project details and changes.

• Extensive travel is an inherent part of the role.

• Fulfill additional assignments as directed by management.

• must have reliable transportation in order to travel to two (2) offices as well as local travel within Shelby County.

Minimum Requirements

• High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.

• Case management experience

• Customer service experience

• Child support experience

• Community resource coordination experience

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.