Community Relations & Patient Advocate (Glendale)

Jewish Family &Amp; Children's Service Glendale , AZ 85301

Posted 2 weeks ago

Critical Tasks

  • Develops strategic plans that enhance community relations and increases patient census for primary care services at integrated healthcare centers
  • Comprehends the socio-economic and cultural beliefs prevalent among diverse residents within the context of geographical area
  • Plans engagement strategies for the social, peer, family and provider networks in the primary care clinic
  • Develops communication activities using print and social media for patients and community residents that publicizes JFCS’ services for primary medical care, and the role JFCS plays in collaboration with State and Local Health Departments, Health Insurance Plans, Health Care Systems, School Districts, Local Civic and Recreational Organizations, Tribal Health Care Clinics, Medical Academic Institutions, and Professional Associations
  • Establishes and maintains relationships and coalitions with Community, State, and Regional Advocacy Organizations to promote the value of JFCS’ primary care
  • Maintains currency in state policy, state agency regulations, federal regulations and national advocacy group activities impacting the service delivery of primary care in JFCS primary care clinics
  • Collaborates with site directors and maintains a database that depicts population and census growth within the clinic, statistics for community and civic outreach as well as individual residential and group contacts
  • Prepares reports that include factor analysis for primary care utilization within the community the clinic services against the strategic plans and activities designed to increase primary care census at the clinic and the overall community populace

Key Performance Indicators

  • Actively engages in community events and activities, chambers of commerce meetings, civic associations gatherings, health fairs, recreational events, school events open to the public, school board leaders, local politicians and other community activists
  • Charts and codifies participation in community and civic association events, community meetings and individual meetings with community leaders and residents
  • Evaluates the percentage of penetration into a designated community against strategic targeted goals
  • Makes presentations on strategic plan progress, community outreach, patient engagement and overall marketing and advertising efforts to clinic and philanthropic staff
  • Seeks opportunities through displays, exhibitions, seminars and forums to market and advertise primary care services
  • Uses podcasts, Twitter, Facebook, text blasts and other electronic linkages to market JFCS primary care services
  • Ensures JFCS has a media presence in local newspapers, community and civic newsletters


  • Prepares monthly analytical reports and compares statistical results to targeted goals for participant increases
  • Measures results of advertising campaigns and adjusts strategic plans accordingly
  • Prepares visual aids that show a continuum of progress by project, activity and event
  • Prepares regular reports on the results of planned activities, projects and community interfacing


  • Bachelor’s Degree in Communications, Health Administration, Marketing
  • Experience with corporate communications, marketing and community relations
  • Superior writing and verbal communication skills
  • Ability to speak to varied and diverse audiences
  • Capacity to draft, implement and measure results of strategic plans designed to increase community awareness and patient enrollment
  • Ability to think critically, work independently, adjust to varying work environments, changes and goals in order to maximize results
  • Bi-lingual (Spanish) preferred
  • Must be able to perform the essential functions of the job including prolonged sitting and in certain positions driving, lifting 20lbs, walking, standing and executing dexterity with a keyboard or smart pad.
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Community Relations & Patient Advocate (Glendale)

Jewish Family &Amp; Children's Service