Community Relations Manager

Dominion Senior Living Sevierville , TN 37862

Posted 3 weeks ago

The Dominion Difference!

Want to be a part of a team whose calling and purpose is to honor God through service to seniors? Our unique faith-based, culture-first model provides a supportive and engaging work environment.

We offer Lucrative and Exciting Benefits:

Health Insurance, including Medical, Dental, and Vision

Life Insurance, Short-Term, and Long-Term Disability Insurance

Telephone Doctor 24/7

Employee Assistance Program

Health Savings Account or Health Reimbursement Arrangement

Paid Time Off

Paid Holidays

Direct Deposit- Bi-weekly

Chaplain Support

Employee Referral Program

Resident Referral Program

Attendance bonus

Sponsored Mission Trips-$1000 allowance and up to a week of paid time off

Marriage Retreat-Weekend Retreat Paid in Full

Professional Counseling-Free and Discounted Sessions Offered Annually

Discounted Gym Memberships/Fitness Products

Identity Theft Protection and Credit Monitoring

Summary of Responsibility:

The Community Relations Manager (i.e., Community Sales Lead) This role is responsible for overall sales strategy and creates and drives business for the community (or communities assigned) by exceeding community occupancy goals. In addition, this role will have administrative support role duties.

Essential Duties:

  • Build partnerships internally and externally, targeting high growth opportunities.

  • Oversees and coordinates event marketing both internally and externally. If the internal event is for residents, this will be the responsibility of the LED.

  • Build referral base/sourcing partners with local community healthcare providers and the professional business community at large.

  • Maintains in-depth knowledge of the competition and industry trends.

  • Develops and maintains effective relationships and two-way communication with residents and resident representatives.

  • Interacts with residents and their families, acknowledges concerns, and solves problems within the community.

  • Keeps the Executive Director informed regarding any unusual incidents or issues regarding residents, team members, or the community.

  • Facilitates the welcome and transition processes for residents; facilitates resident move-ins in coordination with Wellness Director.

  • Maintains duplicate Resident file in the office for State inspections

  • Update weekly & monthly resident census.

  • Remains available to staff at all times by phone to answer questions regarding residents.

  • Answers telephone and conducts tours along with other team leaders.

  • Greets visitors to the community and grants access upon validation of the reason for the visit.

  • Coordinates communications with Executive Director to ensure all necessary paperwork for a new resident is processed and submitted timely.

  • Assists with or prepares resident refund requests or waiting list deposit refund.

  • Attends and actively participates in team meetings and required or optional continuing education programs.

  • Assists in the evacuation of residents as necessary.

  • Maintains the confidentiality of all resident and team member information and honors the residents' personal property rights.

  • Performs any other duties that may be assigned.

Minimum Requirements:

  • Possess a genuine heart and passion for impacting seniors and improving the quality of life.

  • 2 years of sales/business development experience

  • Experience in selling private pay assisted living, memory care, and/or independent living apartments is a plus.

  • Strong closing skills

  • Have an intrapreneurial mindset that embraces innovation and is a skilled problem solver.

  • Demonstrated organizational and time management skills; ability to prioritize tasks. Excellent written and oral communication skills.

  • Ability to achieve results under pressure and meet deadlines.

  • Willingness to work extended hours including occasional nights and weekends.

  • Ability to work efficiently in a collaborative setting.

Application Process: A review of all applications begins immediately and continues until the position is filled. For full consideration, applicants must apply electronically through our applicant tracking system via the company careers page. The application should include the submission of a cover letter that highlights the candidate's interest in the role and experience that meets the requirements of the position, an updated resume, and the names, current company name, title, e-mail address, and phone number of three professional references.

We do not accept unsolicited resumes from staffing agencies or executive search firms.

EEO Principles

The Company is committed to the principles of equal employment opportunity as well as compliance with the law. It is our policy to provide equal employment opportunity and to make all employment-related decisions without regard to race, color, sex, age, marital status, sexual orientation, religion, national origin, citizenship status, disability, status as a disabled veteran or veteran of the Vietnam Era or any other legally protected status or characteristic in the state in which a team member is employed by the Company. This policy applies to recruitment, hiring, training, promotion, disciplinary action, termination, and all other personnel actions and conditions of employment.

The Company's personnel policies and actions seek to ensure that no discriminatory practice exists. The Company also makes its recruiting sources aware of this policy and will terminate relationships with any organization that refuses to subscribe to the same principles. By this policy, the Company wishes to ensure that all team members have the opportunity to maximize their contribution to the Company and to their own career goals. The intention behind this policy is to provide equal employment opportunities that will simultaneously serve the requirements of society, the law, sound business practices, and individual dignity.

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Community Relations Manager

Dominion Senior Living