Community Program Manager - Advocacy

Please note that this is an on-site position.

The impact you can have

As a Community Program Manager - Advocacy, you will join a team of Community professionals to help reward and recognize our top community contributors. As a representative of both the community and Sonar, you will help drive the direction of our products through community feedback and by amplifying the voices of our community members to ensure their needs are heard.

On a daily basis, you will focus on:

Program Strategy and Development

Design and refine a comprehensive community advocacy program that aligns with the organization's goals.Refine criteria for selecting advocates and maintaining membership in the program.Develop a roadmap for long-term engagement and retention

Onboarding and Management

Onboard new advocates, offering them clear guidelines and resources

Maintain regular communication to ensure advocates feel supported and valued

Address challenges and concerns promptly

Recognition and Rewards

Create a structured recognition system to celebrate advocate contributions

Organize events, distribute badges, and provide other incentives to acknowledge their impact

Content Collaboration

Identify opportunities for advocates to collaborate with Sonar to co-create blogs, webinars, case studies, or other content.Encourage advocates to lead knowledge-sharing sessions and participate in community forums.

Community Engagement

Facilitate meaningful interactions between advocates and the broader community.Organize exclusive events to encourage networking and collaboration

Support advocates in mentoring and guiding new members

Metrics and Reporting

Track program success through metrics like engagement level and growth

Conduct surveys to understand advocate experiences and gather feedback

Prepare reports outlining the impact of advocate contributions

Cross-Functional Collaboration

Work with the marketing, product, and customer success teams to align advocate activities with business goals.Share insights from the advocates to shape product roadmaps and marketing strategies.

The skills you will demonstrate

• Bachelor's degree in Marketing, Communications, or a related field - or equivalent experience

• 3-5 years experience in community management or program management, preferably involving advocacy programs

• Passionate about community building and fostering advocates

• Familiarity with gamification strategies and customer advocacy

Leadership and Organization

Lead and inspire advocates to actively contribute and feel recognized

Organize and implement structured programs that provide long-term value

Communication

Communicate program objectives to advocates and internal stakeholders

Creativity and Problem-Solving

Engage advocates through innovative ideas and activities

Address challenges with practical solutions to ensure a seamless program

Analytical Abilities

Analyze data to identify trends and areas of improvement

Leverage insights to refine program strategies

Technical Skills

Familiarity with community management platforms and data analysis tools. Bonus points if familiar with Discourse and Common RoomProficiency with project management and office productivity software