Community Outreach Worker (45064)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the general supervision of the Intake & Recruitment Manager, the Community Outreach Specialist will conduct networking activities to drive RiseBoro' s growth through referral source network building; develop lead-optimization strategies plan education; and help develop community engagement events to proliferate increased awareness, advocacy, and strategic partnerships with referral sources. This position will be focused on outreach to build strategic relationships with senior centers, physician groups, facilities, MLTC and CHHA contracts/contacts, community-based organizations, community leaders, faith-based organizations, social workers, and discharge planners. The Community Outreach Specialist is expected to maintain ethical conduct and will be responsible for the quality and satisfaction of prospective patients, referral sources, and contracts. Specific duties and responsibilities include:

• Conduct outreach activities to promote awareness of the Homecare Program

• Assist Intake Specialist in the areas of customer service, generating client outcome reports, and outreach analysis

• Participate in outreach strategic sessions for the Home Care Program

• Identify, develop, and implement outreach activities for the Homecare program

• Coordinate all outreach efforts with Intake Specialist and Assistant Administrator; coordinate and attend events in the community, host events at our Best RiseBoro locations

• Initiate and maintain relationships with community organizations, establishing linkage agreements and/or referral processes to the Homecare program; join network groups to create engagement opportunities with referral sources, prospective private patients/clients, and their caregivers

• Communicate effectively with clients, patients, and their families, medical and community affiliates in order to develop positive relationships

• Develop and facilitate presentations regarding topics that impact Short and Long-term Care for the client

• Identify, attend, and promote the Homecare program at community meetings, Community events such as tenant associations, parent-teacher associations, and community fairs i.e., street fairs, health fairs, wellness fairs, etc.

• Maintain a flexible schedule, including occasional weekend, early morning, and evening hours

• Participate in team skillbuilding and professional development activities

• Promote and maintain a supportive, positive, and welcoming environment, which reflects the mission, wisdom, and values of RiseBoro

• Participate by working closely with the Intake Dept. & Recruitment Manager and department leadership

• Collaborate with RiseBoro Human Resource Dept as needed for Homecare Worker referrals

• Other related duties as assigned by the Administrator and Assistant Administrator

COMPETENCIES

• Bilingual English/Spanish speaker required

• Demonstrated related work experience in homecare, healthcare, and/or human services

• Demonstrated ability to work with a diverse population, and contribute to building a positive team spirit

• Excellent interpersonal and customer service skills

• Excellent oral and written communication skills

• Ability to effectively multi-task, follow up processes, and use independent judgment to produce quality work on time

• Excellent organizational skills with attention to detail

• Ability to be flexible and adaptable with work schedule and work tasks as needed

• Proficient in Microsoft Office Suite; experience and working knowledge of homecare-related databases preferred

• Ability to exercise good judgment and maintain confidentiality, particularly with client information

• Commitment to RiseBoro's mission, vision, and values

• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities

• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required

• Associate's degree preferred

• A minimum of one (1) year of related healthcare and/or human services work experience required; Homecare client enrollment-related work experience preferred

EEO / Affirmative Action Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.