Community Outreach Specialist - Phoenix, AZ

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

At VillageMD, we're looking for a Community Outreach Specialist to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value- based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

VillageMD is looking for dedicated team members who are resourceful, flexible, and problem solvers. As a Community Outreach Specialist, you will be expected to plan and execute community events throughout the week. A key element of this role is setting a positive tone for events. The Community Outreach Specialist plays a significant part in maintaining our excellent reputation in the community. This role is accountable for marketing Village Medical to adults on Medicare by forming relationships with relevant stakeholders, scheduling events, and participating in events. This role will work very closely with the Marketing and Operations team and will gain valuable experience in healthcare.

The Outreach team will build a pipeline of potential patient leads. The Community Outreach Specialist role will take ownership and have an opportunity to:

• Represent our company in an official capacity with key stakeholders at community events.

• Receive sales training and learn best practices in engagement practices.

• Become an expert in a dynamic, evidence-based, and population health-driven healthcare model for Medicare patients.

• Learn and execute end-to-end lead generation.

How you can make a difference

• Build relationships with key community leaders that can connect with our patient population of adults on Medicare (65+).

• Design and execute community events to inform prospective patients about their healthcare options

• Represent our company in an official capacity with key stakeholders at community events

• Daily reporting, documentation, and detailed pipeline management in CRM platform

• Receive sales training and learn best practices in engagement practices

• Become an expert in a dynamic, evidence-based, and population health-driven healthcare model for Medicare patients

• Learn and execute end-to-end lead generation

• Develop a pipeline of prospective patients through multiple grass roots activities, including:

• Participation in a variety of local community outreach/marketing activities and events including health fairs, presentations at senior buildings, activities at churches and food pantries, and any place where older adults may benefit from learning about Village Medical Group service offerings

• Canvassing, in the neighborhoods where we have clinics in the vicinity

• Soliciting and following up on patient referrals

• Following up on warm leads generated through marketing efforts

• Providing tours of Village Medical Group locations

• Address prospective patient concerns and sign-up eligible prospects for an initial visit at Village Medical Group

• Follow up with prospective patients to ensure they attend scheduled visit

• Provide exceptional, compassionate customer service

Experience to drive change

• High School Diploma/GED required, Bachelor's Degree preferred

• At least one year experience in sales, client relations, or community relations required; prior experience in healthcare preferred

• Motivated by performance-based compensation

• Customer service mentality and desire to help patients solve problems

• Motivation to provide better healthcare to needing patients

• Proficient PC skills with strong written and public communication skills

• Familiarity with customer relationship management (CRM) systems preferred

• Strong interpersonal, organizational, and time management skills

• Access to a vehicle that you can use every day in job functions. Mileage is reimbursed.

• Comfort with ambiguity and ability to proactively structure work and problem solve independently

• Highest degree of honesty, integrity and fairness

• Fluency in Spanish to serve patients in the communities we operate in (where necessary)

• Experience in healthcare preferred but not required

How you will thrive

In addition to competitive salaries, a 401k program, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture - how inclusion and diversity make the difference

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.