Community Outreach Associate

Oak Street Health Dallas , TX 75201

Posted 2 months ago

Company: Oak Street Health

Title: Outreach Associate

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patient's communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio. At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.

For more information, visit

Role Description

The position of an Outreach Associate (OA) is an entry level sales position with the goal of adding new patients to an Oak Street Health center. As part of the Outreach team, the OA follows up on warm leads, attends events to meet prospective patients, and schedules those prospective patients for their initial welcome visit appointment with Oak Street Health.

Why this a great opportunity for you?

  • You can start a new career with one of the fastest-growing companies in healthcare

  • You will become an expert in the Healthcare domain

  • Once tenured at Oak Street Health, your resume will boast expertise: Salesforce, Medicare, Health Insurance Plans, Insurance Eligibility, and Sales Closing techniques to name a few

  • Your sales efforts are part of a rewarding mission to rebuild healthcare as it should be


  • Participate in a variety of outreach/marketing activities and events in the local community, including health fairs, presentations at senior buildings, activities at churches and food pantries, and any place where older adults may benefit from learning about Oak Street service offerings

  • Canvassing, or going door to door, in the neighborhoods we are located in

  • Coordinate all aspects of generating prospective patient leads, from gathering contact information to following up and inviting prospective patients to tour Oak Street community centers

  • Follow up on warm leads generated from our Call Center

  • Sign up eligible prospects to attend a welcome visit with our doctor and care team to experience the Oak Street Health care model

  • Follow up on patients that may have missed their first appointment

  • Other duties as assigned

What we're looking for?

We are looking for talented and competitive Outreach Associates who want to start a career with a rapidly growing company. The successful candidate will play an important role in achieving our ambitious patient acquisition and revenue growth objectives.

  • Above all we are looking for a person with a great attitude, ambition, and work ethic

  • 1-3 years of experience working in a sales or community outreach position

  • Someone who is driven by a performance-based compensation model where part of your total pay is determined upon meeting a quota and achieving goals

  • Availability to work some weekends, as, due to the flexible hours and nature of the position, Outreach Associates generally work at least two Saturdays or weekend events per month.

  • Computer proficiency- must be able to learn and adapt to various computer systems used in this role

  • Access to a vehicle that you can use every day to drive to events and activities in the community is required. Mileage is reimbursed

  • Familiarity with Customer Relations Management (CRM) systems is preferred

  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where required in the job title)

  • US work authorization

  • Someone who embodies being "Oaky"

What does being "Oaky" look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and driving for results

  • Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • High levels of responsibility and rapid advancement

  • Competitive benefits; including paid vacation/sick time, generous 401K match with immediate vesting, as well as health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Community Outreach Specialist Parkland Community Health Plan


Posted Yesterday

VIEW JOBS 4/3/2020 12:00:00 AM 2020-07-02T00:00 Looking for your next opportunity? If so, choose Parkland and discover what a meaningful job feels like. Whether you work directly with patients or use your talent to support our care, you'll be part of a team that's providing valuable health services to Dallas County residents. And here, you'll have the opportunity to put all your skills to work, and the support to grow and advance in your job and your field. Step into a career that will make a substantial difference for our patients-and for you. We blend cultures, talents, and experience into an exemplary health and hospital system. Parkland has earned distinction as one of America's Best Hospitals by U.S News and World Report every year since 1994. Primary Purpose The community outreach specialist focuses on expanding the Parkland Community Health Plan Medicaid and Children's Health Insurance Program (CHIP) market share within the Dallas service areas. Minimum Specifications Education * High school diploma/GED. Experience * Three years of managed care or Medicaid program experience. Equivalent Education and/or Experience * None Certification/Registration/Licensure * Prefer Community Health Worker certification (CHW) by Texas Department of State Health Services. Required Tests for Placement * Successfully completes Marketing Training provided by the Community Outreach Supervisor within 30 days of employment. Must stay up to date with training as contractually requested by Texas Health and Human Services (HHS). Skills or Special Abilities * Knowledge of managed care/Medicaid program processes. * Excellent verbal and written communications skills. * Intermediate level personal computer skills including word processing, database, and spreadsheet software. * Intermediate presentation skills to individuals and groups. * Skillfully initiate and build relationships. * Customer service focused. * Intermediate level time management skills. POSITION REQUIREMENTS: * 75-100% travel/driving within the service areas. * Frequently work weekends and evenings to meet business needs. * Bilingual English/Spanish. * Negotiating sponsorships as needed. * Leadership/Developing and Executing Strategy. * Leadership/Driving a Culture of Compliance. * Sales/Strategic Prospecting. Responsibilities * Collaborates and participates with community agencies, faith based organizations, and school district events/activities within the Dallas Service Area communities to market Parkland Community Health Plan (PCHP). Participates in coalition meetings and advisory groups. * Assists Community Outreach Supervisor in developing annual strategies/expectations for Community Outreach team with regard to member health and wellness. Provides feedback and outcomes from previous events/activities to help create strategic plan. * Works in conjunction with internal personnel and external entities, such as HHS and the Texas Department of Insurance to assure compliance with legal, regulatory and contractual requirements. * Maintains documents and reports PCHP outreach activities; compiles and prepares outcomes for the annual report for submission to HHS. * Develops and maintains positive working relationships with Parkland employees, outside companies, state agencies, insurance carriers, brokers, third party administrators, other managed care organizations, and community representatives in order to build connections to maintain membership and/or growth in PCHP's products. Job Accountabilities * Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland. * Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices. * Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding. Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. Parkland Dallas TX

Community Outreach Associate

Oak Street Health