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Community Operations Lead

Expired Job

Nextdoor Amsterdam , NY 12010

Posted 4 months ago

Nextdoor is a rapidly growing social network based in San Francisco and backed by Silicon Valley's leading investors. Our mission is to bring back a sense of community to the neighborhood, one of the most important communities in each of our lives.

Nextdoor is used by millions of members in over 175,000 neighborhoods in the US. Since 2016, we successfully launched Nextdoor in the Netherlands, UK, Germany, and France.

Through our service, neighbors can share information and recommendations with each other in a private setting. Our platform also allows government agencies and emergency response departments to communicate directly with residents when urgent crime and safety issues arise.

For our activities in European markets, we are looking for a Community Operations Lead.

As the Community Operations Lead, you are responsible for building engaged communities on Nextdoor by executing our communications strategy across our European markets while providing excellent member support and inspiring your team members to follow your example. You will also be responsible for identifying any member-facing issues and work closely together with product management to get these resolved.

An ideal candidate has already led an international support team in the past, independently acquires and analyses data to solve problems and loves to engage with people.

This position is Amsterdam-based and you will be a member of our international team.

Job responsibilities

  • Manage a team of smart motivated community support agents and develop the team towards the next level from a process and tools perspective.

  • Provide support by answering member requests in your native language, manage support performance

  • Work closely with international support teams to improve our member self help performance in our Salesforce Knowledgecenter

  • Help build and strengthen our community of neighborhood Leads by meeting them personally and building Lead education campaigns

  • Collaborate closely with marketing managers and deliver member communication campaigns across multiple channels in multiple European Markets

  • Continuously improve communications with our members and community leads

  • Analyse campaign performance and member engagement

  • Quality assurance across all our platforms, including extensive product testing

Desired Skills and Experience

  • Experience with building and managing a support team

  • Developed and implemented result driven communication campaigns

  • Capable of acquiring data independently from multiple internal sources. For instance by building and running SQL-queries

  • Member focused and community minded

  • Hands on and proactive mentality when it comes to mastering Tools to get the job done (Tableau, Salesforce, Surveymonkey, Database tools, HTML editors, etc)

  • English communication skills (oral and written)

  • Any of these native language skills: Spanish / Italian / French

  • Masters Degree or equivalent

Benefits

  • The opportunity to work with a collaborative and entrepreneurial team on a powerful mission to change the world, one neighborhood at a time

  • Contribute to growth in the early scale-up stages and international expansion of a promising San Francisco based tech company

  • Work in the vibrant TQ office in the city center of Amsterdam and get inspired by other startups around us, join regular community events, listen to interesting guest speakers and enjoy excellent coffee

Become the sixth member of the ambitious team in Amsterdam


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Community Operations Lead

Expired Job

Nextdoor