Community Manager

Skip Scooters Washington , DC 20319

Posted 4 months ago

Come do your best work.

Skip builds sustainable, shared electric vehicle networks for last mile-transportation.

We are backed by Y Combinator, Accel, Menlo Ventures, Initialized, A Capital and Paul Graham.

We've been passionately working on the future of last-mile transportation for nearly a decade. In 2011, our team co-founded Boosted and helped design the first portable electric vehicle to use modern EV motor and battery systems.

We believe in working together with transportation departments and were the first permitted system of our kind in the country. Our DNA is rooted in solving problems by listening to and working with agencies, community groups and riders.

Skip is immediately hiring for roles across software and hardware engineering, product, government relations and ground operations as we rapidly expand across the country.

Responsibilities

  • Build relationships with our customers through support, outreach, and events

  • Handle our daily customer support inquiries via phone and email

  • Keep our fleet operations team up to date on any customer-reported issues with the scooters

  • Report to local and national management about types of issues, frequency, and resolutions

  • Establish partnerships with local businesses who want the presence of our scooters nearby

  • Plan events that will grow our customer base

  • Attend community meetings where people are interested in learning more about our system

Qualifications

  • High energy & enthusiasm for helping people

  • Superb oral and written communication skills

  • Bachelor's Degree

  • Strong interest in consumer app technologies, brand building, corporate reputation management, mobility, and sustainability are a big plus

What we're offering:

  • Competitive salary

  • Generous benefits package - including health, dental, and vision insurance

  • Opportunity to start part time to experience the role and responsbilities

We promise to thoroughly review every application, so please take the time to let us know why you are especially suited for this role.

Skip is an equal employment opportunity employer. We are dedicated to providing an inclusive, open, and diverse work environment.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Community Manager

Springboard Enterprises

Posted 4 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 <p><strong>DC-based non-profit seeks local, Full-Time Community Manager for its global expert network of entrepreneurs, advisors, and investors. </strong></p> <p><strong>About us:</strong> For eighteen years, venture catalyst Springboard Enterprises has helped more than 718 women-led companies raise over $8.5 Billion in capital, a global network that includes the founders of Zipcar, Constant Contact, iRobot and Minute Clinic and thousands of influencers, investors and innovators. <a href="https://workable.com/nr?l=http%3A%2F%2Fwww.sb.co%2F" rel="nofollow noreferrer noopener" class="external">http://sb.co</a> </p><p><br></p> <p><strong>What we seek:</strong> A mid-level (3-8 years experience) self-starter with a sense of curiosity, keen attention to detail, the ability to communicate professionally both externally and internally, and the ability to execute. A capacity for external engagement and representing the organization at startup community events is a must. This position is not for those who shy away from a challenge or who need a lot of structure; it demands someone who is ready from day one to take initiative, dive in, learn the ropes and take on significant responsibility. Salary range if $50-60,000 (comparable to other small non-profits and will match level of experience). Candidates must be based in Washington, DC.</p><p><br></p> <p><strong>Your future role:</strong> While we run programs, Springboard is a network and our community is the core asset of our organization. You are a super connector who will establish and maintain relationships with entrepreneurs in our ecosystem and lead the charge in engaging them online, through in person events, and promoting them as thought leaders. You will support the goals and vision of engaging the Springboard Community and ecosystem through creative messaging, visual communication, improving our internal and external communication strategies, and driving engagement through our online community platform and international Dolphin Tank program series. Candidates with growth hacking or political campaign mobilization experience encouraged to apply.</p><p><br></p> <p><strong>How we operate</strong>: We are a small team of under 10 highly capable individuals who collectively deliver the results of a team 10 times our size. All team members will work closely with one another.</p><p><br></p> <p><strong>How to apply</strong>: Do not apply without a cover letter. We are interested in candidates who are thoughtful about their application and can articulate why our organization and this role is a fit with your professional goals.</p><p><strong>Requirements</strong></p><p><strong>Here are some of the things you would have worked on had you been with us last few months:</strong></p> <ul> <li>Online Community: Drive connections and engagement from our alumnae to leverage our online community to post questions and share resources. Understand what opportunities and resources are of value to our community and craft announcements to targeted groups of alumnae using our online community platform and email marketing system. Serve as primary point of contact for a subgroup of Springboard Alumnae to check for their updates and news.</li> <li>Dolphin Tank Pitch Events: Manage Dolphin Tank pitch sessions including securing presenters and speakers, managing relationships with sponsors and partners, promoting the event, and handling logistics and communication. </li> <li>Alumnae Meet-Ups: Develop deep knowledge of where our alumnae are and what industry events attract them to spearhead tangential alumnae meet-ups and events. </li> <li>Monthly Newsletter: Research Springboard portfolio companies, track updates and work with the team to create visual and informative three regularly distributed newsletters to our alumnae, advisors, and broader community.</li> <li>Weekly Blog Column: Recruit alumnae to write 400-600 word posts, help edit those posts and directly communicate with the writer until the piece is ready to post. </li> <li>Social Media: Manage Springboard’s presence on Twitter, Linkedin and Facebook when each is appropriate, updating and organizing Flickr with event pictures and keeping watch of social media sites for news about our alumnae.</li> <li>Other Programs: Support the team on additional Springboard events and programs, such as our Annual Winner’s Circle Awards Dinner, Corporate Meetings, and more.</li> </ul> <p><strong>Please DO NOT apply if:</strong></p> <ul> <li>You prefer to handle one thing at a time or need people to give you explicit assignments</li> <li>You absolutely need to know what a typical work day would entail</li> <li>You are uncomfortable asking questions or problem solving with little information</li> <li>You need complete privacy and quiet in order to do your work.</li> <li>You just want a job and expect to put in your 8 hour day and no more</li> </ul> <p><strong>Please DO apply if:</strong></p> <ul> <li>You have a curious nature and are inspired to work with a global network of entrepreneurs and investors.</li> <li>You demonstrate that you have an obsessive attention to detail, and a sense of urgency in setting and meeting deadlines.</li> <li>You are interested in networking and representing Springboard externally.</li> <li>You have a high tolerance for and are comfortable managing high stress situations.</li> <li>You take initiative, appreciate what it is to be a team player and have never said 'that's not my job'.</li> </ul> Springboard Enterprises Washington DC

Community Manager

Skip Scooters