Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Community Manager

Expired Job

Regus Bloomington , MN 55431

Posted 4 months ago

Job Advert

Senior Customer Service Representative/Community Manager

At Regus we are leading a business revolution building a brand new sector that's growing at breakneck speed, offering fantastic challenges and opportunities. We are the clear number 1 player in the rapidly expanding flexible workplace market. We operate over 3,000 centres in 120 countries and are growing at 20% per year, opening over 1 centre per day. We are continuing to develop rapidly by helping businesses of all sizes to adapt to the changing needs of mobile working, increasing globalisation and the demand for flexible workspace. Join us and you'll have the scope to take your career further, while giving our clients innovative new products and exceptional customer service. And you'll help us to make business happen.

The actions and service provided by the Senior CSR/Community Manager are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus. The Senior CSR/Community Manager maintains the full operational functions of a centre, whilst serving as a backup for the Area Manager by conducting centre tours when needed.

Key areas of responsibility

  • Lead by example creating a strong ethos of customer service throughout the team.

  • Drive customer retention through great service and focused customer engagement.

  • Maximise customer satisfaction results (NPS) through regular customer engagement and the highest levels of centre standards.

  • Handle customer concerns, coordinating questions through to prompt resolution with the Global Service Centre (GSC) team on behalf of the customers.

  • Ensure your customers are invoiced accurately and payments are collected on time.

  • Hold regular community events in your centre.

  • Serve as the primary backup for the Area or General Manager including (as needed) conducting customer needs analysis meetings, and taking customers on tours.

  • Ensure that all daily service charges are captured and entered into the billing system on a daily basis.

  • Support new company initiatives, including the implementation of new tools and systems to improve efficiency.

  • Ensure that the centre is 'show ready' at all times.

Experience required

  • Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.

  • Ability to communicate effectively and professionally in both local language and English (written and oral).

  • Professional communication skills with a high success rate in building and maintaining relationships.

  • Solid organisational skills, including the ability to prioritise and multi task in a demanding environment.

  • Proven success in self lead generation and business development.

  • Commercial, highly results driven.

  • Previous P&L exposure.

  • Ability to perform work accurately and thoroughly.

  • Ability to find a solution for or to deal proactively with work-related problems.

  • A desire and passion to beat the competition and win.

  • Pragmatic - Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so.

What we offer

An exciting, fast-paced and challenging career. The chance to work with local, national and global clients and a world-class work environment. As you'd expect from a company leading the workplace revolution, we support a progressive working approach for our employees. Where possible, we offer part-time and job share opportunities, along with the ability to accommodate a later start or earlier finish to the working day.

We're looking for entrepreneurial people who are full of fantastic ideas and the energy to turn them into reality. Show us you have the enthusiasm, ambition and ability to make business happen for our clients and we'll support you every step of the way as you build a rewarding career.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Residential Program Manager

Thomas Allen Inc.

Posted Yesterday

VIEW JOBS 1/17/2019 12:00:00 AM 2019-04-17T00:00 Thomas Allen is Hiring for a Residential Program Manager! LOCATION: Bloomington, MN HOURS AVAILABLE: Full-Time, flexible hours with 24 hour on-call duties JOB SUMMARY: As a Residential Program Manager, you will have the primary responsibility of ensuring the smooth operation of all day-to-day activities in your assigned division. DUTIES INCLUDE: * Managing staff in the home, including hiring, scheduling, training, assigning duties, evaluating, reviewing time cards, and conducting staff meetings * Communicating and coordinating services and meeting with support teams * Coordinating inclusive activities in the home and in the community with the individuals served * Reviewing and submitting incident and VA reports * Complete annual documentation, maintaining files and monitoring medical services * Providing financial oversight of the Household and finances of the individuals served * Covering direct care shifts as needed * Perform other duties as assigned QUALIFICATIONS: * Must meet qualifications of a Designated Coordinator: * A baccalaureate (BA) degree in a field related to human services and 1 year of full-time work experience providing direct care services to persons with disabilities or persons age 65 or older * OR an associate (AA) degree in a field related to human services and 2 years of full-time work experience providing direct care services to persons with disabilities or persons age 65 or older * OR a diploma in a field related to human services from an accredited postsecondary institution and 3 years of full-time work experience providing direct care services to persons with disabilities or person age 65 of older * OR a minimum of 50 hours of education and training related to human services and disabilities and 4 years of full-time work experience providing direct care services to person with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified in 1 to 3 above * Must be 21 years of age * Willing to commit to and implement person-centered supports * Must demonstrate competency in the completion of the above noted job responsibilities * Willingness to attend to personal cares and health needs, light housekeeping, and meal preparation * Must be mature, polite, and possess team playing abilities * Must possess effective listing skills and strong overall social and communication skills * Department of Human Services background clearance * Valid driver's license, reliable vehicle, acceptable driving record, and proof of auto insurance required * Ability to effectively communicate in English, both written and verbally To view other open positions, click here. AA/EOE Thomas Allen, Inc. is a social services agency that provides person-centered services to individuals with disabilities. Proudly, we offer a diverse array of services including residential group home support, case management, and guardianship. Thomas Allen is known as a reputable and growing agency that delivers trusted and dependable services, which is made possible through the talent, skills, and commitment shared by a team of over 700 employees. As our agency continues to grow, we are looking for team members who are passionate about providing respectful and responsive services that empower those we support to live meaningful and purposeful lives. Thomas Allen Inc. Bloomington MN

Community Manager

Expired Job

Regus