To ensure the efficient operation of the property (which include, but are not limited to, marketing and leasing apartments; rent collection condition of the buildings, models, vacant and occupied apartments, common areas and amenities; staffing; and resident relations). The community manager directly supervises all employees within the property and carries out supervisory responsibilities in accordance with Company policies and applicable laws.
Essential Duties and Responsibilities
Responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; regarding and disciplining employees; addressing complaints and resolving problems) by performing the following:
Understand and enforce the property management company's policies and procedures; the community's rules and regulations; and the terms of the lease and other addenda to the lease. Achieve the goals and objectives established for the property. Comply with the [state] Residential Landlord & Tenant Act and all other governmental laws and regulations.
Immediately report any safety or health hazard or other events to the Property Supervisor. Train all property employees in safety awareness to limit property loss and damage or injury to residents and visitors to the property.
Operate the property within the budgeted guidelines established for the property. Ensure the policy for authorized purchases is followed by all property employees.
Limit property operating expense to the level necessary to maintain acceptable property condition. Ensure all services and work is completed as contracted prior to approval of invoices. Ensure all invoices are coded in accordance with the descriptive chart of accounts. Promptly approve and submit all property invoices for payment.
Supervise the work performance of the Maintenance Manager, Assistant Manager and Leasing Consultant. Prioritize and schedule work assignments.
Review the work performance of other employees under the supervision of the Maintenance Manager. Interview potential property employees and submit hiring recommendations to the Property Supervisor. Orient and train new property employees in property management policies and procedures.
Ensure all property employees promote high standards of professional appearance and positive relationships with residents, owners, other management company employees, contractors and vendors. Ensure that work assignments are performed in accordance with OSHA (Occupational Safety & Health Act) standards at all times.
Personally inspect the property daily including the common area (the pool, spa, club room, billiard room laundries, playground, and picnic areas), parking lot and carports, models and vacant apartments. Ensure that the property has sharp curb appeal and that all models and vacant apartments are market ready within the guidelines established by the Property Supervisor. Upon notice of completion of the primary turnover maintenance work by the Maintenance Manager, promptly schedule Maintenance Manager to complete final maintenance work in vacant units to minimize down time.
Effectively lease the property under the rental policies established for the property. Implement marketing and sales techniques at will achieve high occupancy and a favorable resident profile.
Qualify prospective residents and verify and approve rental applications under established acceptance guidelines. Renew leases under current rental policies and as approved by the Property Supervisor. Prepare market surveys of competitive properties in the area. Ensure all property signage and leasing materials (which may include brochures, balloons, guest cards, or newsletters) are utilized effectively.
Maintain accurate and complete resident, apartment maintenance, vendor files; work order logs; traffic reports; inventory of personal property; permit and licenses; and other property records. Ensure all computer date, including rent roll, move-in and move-out, traffic and property status information is accurate and updated daily.
Enforce a fair and comprehensive rental collection policy as established to the property. Accurately account for all income received, enter income data into the computer and make bank deposits in accordance with the property management's company's policies and procedures.
Attend court proceedings schedules for delinquent residents and evictions. Continue collection effort for bad debt accounts.
Ensure courteous and timely response to all resident requests and work orders, implement resident retention programs, and organize resident social events.
Prepare detailed and accurate property reports and submit all required manual and computer reports, invoices, deposits, and market surveys and other documents to property management office as scheduled. Maintain an inventory of all personal property, furniture, fixtures and equipment. Maintain an adequate supply of forms, office supplies and equipment.
Identify deferred maintenance, major repair and capital improvement work that will improve the property performance. Assist Property Supervisor in preparation of the annual budget.
Obtain competitive bids and proposals for wok and services necessary for the daily operation of the property. Assist the Property Supervisor by coordinating special projects, major repairs, and capital improvement work performed by outside contractors.
Perform other work assignments as requested by the Property Supervisor.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or fell and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with hand and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, residents/clients, and other employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concert variables in standardized situations.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.