Community Manager

KPM is looking to hire an ambitious Community Manager to join our team at our CDMX property! This is a full time position and compensation will range based on experience.

The Community Manager is responsible for all aspects of the property that he/she is assigned to. This role must manage all on site staff and daily operations of their respective property including financial and operational goals, compliance of Karya policies, and promoting resident satisfaction.

Responsibilities:

• Overlook leasing activity – follow up on leads and approve application outstanding
• Actively manage customer satisfaction and improve retention rate - encourage property staff to follow up on renewals
• Review collections daily and make decisions where required
• Monitor all property work orders and supervise execution with lead maintenance personnel
• Manage the make ready schedule and supervise the progress
• Audit rent roll to monitor rent, lease expiration, MTM tenants, evictions
• Submit all necessary HR paperwork to corporate (new hire, payroll, terminations, etc.)
• Must attend emergency calls and assign work to the on-call maintenance
• Perform other duties assigned

Requirements:

• High School Diploma or Equivalent required / College Degree preferred
• 3+ years’ experience as a Community Manager at a Multifamily property
• Must have knowledge of leasing, renewal, collecting the rent and property management and maintenance staff handling
• Experience with CAM or CAPS
• Experience with Onesite
• Excellent verbal and written communication skills
• Customer service experience
• Must be able to communicate effectively with residents and team members
• High sense of urgency, with the ability to meet deadlines
• Ability to remain organized, professional, and respectful in challenging situations

Physical Requirements / Working Conditions:

• Prolonged periods sitting, standing, and walking throughout the workday
• Push, pull, bend, stoop, squat, kneel, climb stairs, and reach above shoulders
• Must be able to type efficiently
• Must be able to lift up to 15 pounds
• Must be able to work indoors / outdoors or in extreme weather conditions
• Must be able to work weekends and/or evenings on a rotating schedule