Community Manager

Healthstream Nashville , TN 37201

Posted 1 week ago

Position Status:Full TIme

Location:Nashville, TN

POSITION SUMMARY

Community Managers are connectors. They help users solve problems, partners share their story, and cross-functional teams to collect and share information in a meaningful way.

A Community Manager is responsible for day-to-day management of their assigned communities and related projects. The key focuses of this position are fostering engagement, collaboration, and customer satisfaction by facilitating discussions, ideas, blogs, articles and other content types. To be successful in this position, you must be driven, creative, empathetic, articulate, and results-oriented.

A Community Manager will work directly with the User Engagement Manager to build, monitor, and grow communities. This process includes creating content, recommending and implementing designs, and leveraging relationships and analytics to drive engagement.

ESSENTIAL DUTIES OR RESPONSIBILITIES

Create engaging community experiences

Collaborate with community sponsors to develop content calendars

Develop custom content (blogs, discussions, basic graphics), marketing, and audience engagement plans

Recommend community designs and implement changes using HTML and CSS

Provide technical support and customer service for community users

Coordinate with cross-functional teams to address community discussions

Build strong relationships with community users and promote brand advocacy

Provide community statistics and data to facilitate knowledge base article development, community strategies, and internal updates

Maintain community SLAs

Become a HealthStream subject matter expert having general knowledge about all our products and know the internal resource for additional information

Recommend and implement engagement tactics including incorporating community into organizational programming, communications strategies, annual conferences, and events

Collect, analyze, and share community-related data with relevant stakeholders

Develop documentation and training of community functionality

Assist HealthStream staff with community functions and provide ongoing training and support

Seek and collect client feedback to shape the community experience and assist with product enhancements

Manage multiple projects with varying levels of technical complexity



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Community Manager

Healthstream