Healthstream Nashville , TN 37201
Position Status:Full TIme
Community Managers are connectors. They help users solve problems, partners share their story, and cross-functional teams to collect and share information in a meaningful way.
A Community Manager is responsible for day-to-day management of their assigned communities and related projects. The key focuses of this position are fostering engagement, collaboration, and customer satisfaction by facilitating discussions, ideas, blogs, articles and other content types. To be successful in this position, you must be driven, creative, empathetic, articulate, and results-oriented.
A Community Manager will work directly with the User Engagement Manager to build, monitor, and grow communities. This process includes creating content, recommending and implementing designs, and leveraging relationships and analytics to drive engagement.
ESSENTIAL DUTIES OR RESPONSIBILITIES
Create engaging community experiences
Collaborate with community sponsors to develop content calendars
Develop custom content (blogs, discussions, basic graphics), marketing, and audience engagement plans
Recommend community designs and implement changes using HTML and CSS
Provide technical support and customer service for community users
Coordinate with cross-functional teams to address community discussions
Build strong relationships with community users and promote brand advocacy
Provide community statistics and data to facilitate knowledge base article development, community strategies, and internal updates
Maintain community SLAs
Become a HealthStream subject matter expert having general knowledge about all our products and know the internal resource for additional information
Recommend and implement engagement tactics including incorporating community into organizational programming, communications strategies, annual conferences, and events
Collect, analyze, and share community-related data with relevant stakeholders
Develop documentation and training of community functionality
Assist HealthStream staff with community functions and provide ongoing training and support
Seek and collect client feedback to shape the community experience and assist with product enhancements
Manage multiple projects with varying levels of technical complexity