Community Manager

Edelman New York , NY 10007

Posted 2 months ago

Built to thrive amid the full complexity of today's modern marketing, Edelman Digital is backed by the world's largest independent communications agency. We help some of the world's most famous companies evolve, promote and protect their brands through a wide range of solutions, including performance marketing, e-commerce, digital transformation, newsroom strategy and execution, influencer, crisis and much, much more. To achieve this, we have assembled a stellar team of nearly one thousand Creatives, Strategists, Media Specialists, Analysts and Technologists across fifty offices in 25 countries. Our honors range from Cannes Lions for creativity to the Holmes Report for the 2018 Global Digital Agency of the Year and five times as Glassdoor's "Best Places to Work." Our success comes from our smart, passionate and curious people, who tell great stories and solve complex business problems day in and day out.

As a Community Manager, the candidate will uphold the brand tone and voice of various brands. They will be responsible for responding to fans across Facebook, Twitter, and Instagram through meaningful and helpful engagements. This position will work closely with the paid team/agency to publish and promote content based on best practices. The Community Manager will work with the client to manage approved consumer responses, proactively flag opportunities to the team, and work with strategy and analytics to provide insights and recommendations based on what the community is saying.

They must also have solid research, writing and editing skills. They should have an appreciation for how social media impacts the overall customer experience. They should be flexible and agile and should be able to work collaboratively with all implementation teams to ensure that the brand's communication objectives and strategies are met.

In addition, they will be responsible for supporting the Account leads in the day-to-day management of social media work streams, digital production and creative production work streams across multiple accounts.


  • Responding to questions, comments, and concerns across Facebook, Twitter, and other channels as needed

  • Exemplify the brand voice and tone in all community interactions

  • Maintain an accurate and current content calendar, ensuring all updates and changes are reflected in the master document

  • Manage and organize content and assets

  • Work with the paid agency to ensure all content published and promoted based on best practices and the content calendar

  • Proactively flag opportunities for the brand and escalate issues as needed in a timely matter

  • Work with strategy and analytics to provide learnings and recommendations based on current trends in the community and industry

  • Provide weekly reporting based on social listening, including sentiment analysis, community trends, and insights

  • Assist team members with brainstorming and strategy meetings to increase engagement and aid efficiencies

  • Maintain and improve workflows and processes for community management and escalations

Basic Qualifications:
1-2 years of experience. Excellent writing skills and deep familiarity with major social media platforms (Facebook, Twitter, Instagram, Snapchat) are essential to this role. As are attention to detail and the ability to adapt to a fast-paced environment.

Preferred Qualifications:

The candidate should be able to understand and assist in the development of Facebook and Twitter content. Interest in the technology industry is a plus. They must also have solid research, writing and editing skills. They should have an appreciation for how social media can impact the overall experience consumers have with brands.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Community Manager


Posted 6 days ago

VIEW JOBS 10/11/2019 12:00:00 AM 2020-01-09T00:00 Why join us? * You can lead a revolution. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can lead it. * Do you have what it takes to succeed? The role of a Community Manager is varied and challenging. We want you to treat your community of customers like your own business, whilst operating with our established ways of working. We empower you to make decisions that help our customers grow and succeed, because their success is your success. * Fast personal growth. Our rapid growth means we offer lots of career development. We identify team members with potential and give them stretch opportunities. If you are motivated and deliver results our structured training and development programmes will help you achieve your goals. * Global mobility. Our high performers get the opportunity to live and work internationally. This can be full time or for a short time in response to a specific challenge. What does the job involve? * Planning – Identify cross selling and revenue maximisation opportunities. * Core sales activities - generate sales, close deals and grow revenue from existing customers. * Quality control – Maintain high standards of others on all sales activities. * Providing Excellent Customer Service – give fantastic service to existing customers. * Grow your business – showcase your centre to new customers – show them the benefits of flexible working. * Team – Manage a winning, customer focused team. What makes a great Community Manager? * Achievement – highly competitive, driven to achieve and exceed specific goals. * Enthusiastic – always has a positive attitude for your customers. * Resilient – enjoys challenges and adapts to change; consistently demonstrates energy and passion. * Influential – confident and approachable; delivers results by building strong relationships with customers. * Pride – pays attention to detail; takes responsibility for maintaining high standards. * Motivated – takes ownership and acts decisively to solve problems and deliver results. Makes every minute of every day count. * People – sets clear goals and expectations, supports and encourages their team. Leads by example, provides feedback and develops team members. Rising at Spaces We have structured training and development to help all our people be successful. Our structured training and development programme support those who deliver results and have the right ambition. We offer career paths that match your skills and ambitions, you can quickly become either an Operations or Sales Director. We will help you work out which is the right path for you and achieve it. Up to the challenge? Spaces New York NY

Community Manager