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As a Community Manager, the candidate will uphold the brand tone and voice of various brands. They will be responsible for responding to fans across Facebook, Twitter, and Instagram through meaningful and helpful engagements. This position will work closely with the paid team/agency to publish and promote content based on best practices. The Community Manager will work with the client to manage approved consumer responses, proactively flag opportunities to the team, and work with strategy and analytics to provide insights and recommendations based on what the community is saying.
They must also have solid research, writing and editing skills. They should have an appreciation for how social media impacts the overall customer experience. They should be flexible and agile and should be able to work collaboratively with all implementation teams to ensure that the brand's communication objectives and strategies are met.
In addition, they will be responsible for supporting the Account leads in the day-to-day management of social media work streams, digital production and creative production work streams across multiple accounts.
Responding to questions, comments, and concerns across Facebook, Twitter, and other channels as needed
Exemplify the brand voice and tone in all community interactions
Maintain an accurate and current content calendar, ensuring all updates and changes are reflected in the master document
Manage and organize content and assets
Work with the paid agency to ensure all content published and promoted based on best practices and the content calendar
Proactively flag opportunities for the brand and escalate issues as needed in a timely matter
Work with strategy and analytics to provide learnings and recommendations based on current trends in the community and industry
Provide weekly reporting based on social listening, including sentiment analysis, community trends, and insights
Assist team members with brainstorming and strategy meetings to increase engagement and aid efficiencies
Maintain and improve workflows and processes for community management and escalations
1-2 years of experience. Excellent writing skills and deep familiarity with major social media platforms (Facebook, Twitter, Instagram, Snapchat) are essential to this role. As are attention to detail and the ability to adapt to a fast-paced environment.
The candidate should be able to understand and assist in the development of Facebook and Twitter content. Interest in the technology industry is a plus. They must also have solid research, writing and editing skills. They should have an appreciation for how social media can impact the overall experience consumers have with brands.