Community Manager, Associations

* Job Title Community Association Manager (On-site)* Company Lifestyle Real Estate Services, Ltd. (Collective House Realty)* Department Associations * Reports To Manager, AssociationsTHE TEAM YOU WILL JOINCollective House Realty ("CHR") is a Columbus-based opportunistic real estate company specializing in condominium and homeowners association management, real estate sales, and homebuilding throughout Central Ohio. As an affiliate of Lifestyle Communities ("LC"), you'll join a dynamic team committed to providing a personalized experience showcasing our vision grounded by our purpose to Build a Connection.WHO YOU AREAs the Community Association Manager (CAM), you will oversee the day-to-day operations of Parks Edge Condominium Association ("Association"). This will include leading a team including maintenance personnel.Operations Management * Oversee day-to-day operations of on-site personnel at the Association, ensuring efficient property management, maintenance, and resident/Board satisfaction. * Collaborate with the Board, maintenance, and Concierge teams to implement effective community policies, rules, and regulations in conjunction with the Board and legal counsel. * Collaborate with maintenance teams on work order performance, analytics, and vendor relations. * Monitor financial performance in conjunction with the Board and/or finance committee, including but not limited to budgets and expenses, striving for cost-effectiveness and optimal resource allocation. * Address escalated resident and Board inquiries, concerns, and escalations professionally and with a solutions-oriented approach. * Attend Board of Directors and Annual meetings. * Prepare a welcome kit for new owners. * Be available during emergency situations in accordance with CHR's after-hours emergency policy. * Maintain access control, security, and camera systems. * Obtain competitive bids in accordance with CHR's bid policy. * This list is not intended to be an exhaustive list of duties, and others may be assigned at the direction of the CAM's supervisor.Financial Analysis and Reporting * Work closely with LC's FP&A team to prepare financial analyses, forecasts, and reports to assess the performance of the Association. * Collaborate with finance and accounting teams to ensure accurate budgeting, financial tracking, and reporting. * Review accounts receivable and payables and approve invoices per CHR policy. * Oversight of ancillary income such as late fees, architectural review fees, and rental revenue for amenities.Team Leadership * Exhibits company values in daily work and interactions: Performance, Quality, Communication, Teamwork, and Leadership. * Invests deeply in the growth and success of self and others through LC's five leadership behaviors: Humility, Caring, Curiosity, Courage, and Grit. * Provide guidance and mentorship to direct reports, fostering a culture of collaboration, accountability, and continuous improvement. * Lead recruitment efforts, onboard new team members, and conduct ACTION reviews for direct reports.Compliance and Legal Oversight * Stay updated on industry regulations, legal requirements, and compliance standards for community associations. * Act as point of contact for insurance and legal claims for the Association. * Maintain Association records in accordance with Association and/or CHR policy. * Work with the Association's designated attorney on collection, enforcement, and operational matters.DIRECT REPORTS AND REPORTING RELATIONSHIPThe Community Association Manager manages all on-site personnel with dotted line reports. * Facilities Manager * Maintenance Technician * Concierge Manager * Concierge * HousekeepingMINIMUM QUALIFICATIONS* High School Diploma * Bachelor's degree in Business Administration, Hospitality Management, or an appropriate field of study preferred.* 5+ Years in Association Management, Commercial Management and/or Apartment Management * High-rise management preferred * Industry-recognized designations preferred (CMCA, AMS, CPM, CMCP)JOB REQUIREMENTS* Work requires a strong understanding of the Association and its condominium's infrastructure. * Work requires strong attention to detail and accuracy. * Work requires excellent customer service skills. * Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management. * Work requires the ability to multitask and meet deadlines. * Valid driver licensePHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment described herein represent the criteria an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to individuals with disabilities to perform these functions in accordance with applicable law.PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle or feel objects, reach with hands and arms, talk, and hear. Specific vision abilities include close vision, distance vision, and depth perception.WORK ENVIRONMENT: While performing the duties of this job, the employee will be working in a hybrid office environment.HOW WE'LL TAKE CARE OF YOU*

As an affiliate of LC, we pride ourselves on caring for our team members. We offer a comprehensive benefits package with various options to meet your needs.Here are just some of the benefits we offer for being part of our team: * Full Suite of Health Benefits * Retirement Plan with Company Match * Competitive PTO policy * Generous parental and family leave * Strong Company Culture * Career Growth Opportunities * Community Engagement and Volunteerism * Company Funded Designations (CMCA, AMS, PCAM, etc)