Community Manager Assistant

Description

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Proficient with Google Suite applications including Gmail, Docs and Sheets

• Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele

• Strong interpersonal, written and verbal communication skills required

• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change

• Strong decision-making, organizational and problem-solving skills

• Create and implement Team Chat Group

• Leading team of Community Manager Assistants in their daily work load

• Monitoring the CMA team members daily workload

• Weekly Level 10 Meetings with your team

• Attend each community manager meeting and all other scheduled meeting accordingly

• Assure each new community manager assistant sets up necessary training and retraining needed

• Responsible for performing employee one on ones in a timely manner

• Responsible for ensuring department is properly staffed and covered

• Keep the Director informed of any possible escalations or issues with employees, clients, or other issues with departments that managers are experiencing

• Document communications

• Answer incoming calls and emails while conducting follow up on specific requests made

• Assist and respond to all homeowners' questions relating to statements, violations, maintenance and other questions pertaining to their HOA

• Ability to research and obtain information to resolve' needs

• Filing of paperwork and other tasks as assigned

Core Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Personnel:

• Follows applicable laws and regulations for handling sensitive and confidential files and information

• Reports any issues or concerns immediately to their direct supervisor or HR manager

Training:

• Follows all training documents and schedules

Judgment: Makes effective choices

• Uses policies, procedures, and/or guides to make good ethical choices

• Uses data and facts to make day to day decisions and involves others as needed

• Recognizes what might be a problem and informs those who can correct it

Client centered: Serve the Client

• Shows care and concern when serving our clients and their needs

• Asks questions in order to understand their needs

• Uses policies and information in order to exceed the Client's expectations

• Finds the right resources (people and/or tools) at the right time in order to resolve any requests

Execution and Results: Get results

• Ensure work is done thoroughly and correctly. Works on top priorities first

• Makes a consistent effort to get results

• Acts with a sense of urgency to ensure deadlines are met

• Takes action to resolve problems so work can be completed in a timely manner

Planning and Improvement: Plan for and improve work

• Accepts responsibility and meets expectations for own work

• Identifies steps needed in order to carry out work required

Influence and Communicate:

• Listens to others and ask questions about what is needed

• Communicates in a respectful and professional manner

Ethics and Compliance:

• Follows all company policies and procedures

• Shows integrity and ethical behavior in all work situations

Requirements

Education and Training:

• High School Diploma

• 3-5 years related experience; or equivalent combination of education and experience

• Prior Vantaca experience required

Adaptability:

• Adapts to changing work demands

• Stays focused on own work when faced with challenges and/or difficulties

• Stays open to and learns from feedback

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance

• Creates documents, reports, etc. using a writing instrument or computer

• Ability to enter and locate information on a computer

• Visually verifies and/or reads information

• Sits for an extended period of time

• Must be physically present in the office as the needs of the business dictates