Cedar Management Group Charlotte , NC 28201
Posted 1 week ago
Description
This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Proficient with Google Suite applications including Gmail, Docs and Sheets
Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
Strong interpersonal, written and verbal communication skills required
Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
Strong decision-making, organizational and problem-solving skills
Create and implement Team Chat Group
Leading team of Community Manager Assistants in their daily work load
Monitoring the CMA team members daily workload
Weekly Level 10 Meetings with your team
Attend each community manager meeting and all other scheduled meeting accordingly
Assure each new community manager assistant sets up necessary training and retraining needed
Responsible for performing employee one on ones in a timely manner
Responsible for ensuring department is properly staffed and covered
Keep the Director informed of any possible escalations or issues with employees, clients, or other issues with departments that managers are experiencing
Document communications
Answer incoming calls and emails while conducting follow up on specific requests made
Assist and respond to all homeowners' questions relating to statements, violations, maintenance and other questions pertaining to their HOA
Ability to research and obtain information to resolve' needs
Filing of paperwork and other tasks as assigned
Core Competencies
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Personnel:
Follows applicable laws and regulations for handling sensitive and confidential files and information
Reports any issues or concerns immediately to their direct supervisor or HR manager
Training:
Judgment: Makes effective choices
Uses policies, procedures, and/or guides to make good ethical choices
Uses data and facts to make day to day decisions and involves others as needed
Recognizes what might be a problem and informs those who can correct it
Client centered: Serve the Client
Shows care and concern when serving our clients and their needs
Asks questions in order to understand their needs
Uses policies and information in order to exceed the Client's expectations
Finds the right resources (people and/or tools) at the right time in order to resolve any requests
Execution and Results: Get results
Ensure work is done thoroughly and correctly. Works on top priorities first
Makes a consistent effort to get results
Acts with a sense of urgency to ensure deadlines are met
Takes action to resolve problems so work can be completed in a timely manner
Planning and Improvement: Plan for and improve work
Accepts responsibility and meets expectations for own work
Identifies steps needed in order to carry out work required
Influence and Communicate:
Listens to others and ask questions about what is needed
Communicates in a respectful and professional manner
Ethics and Compliance:
Follows all company policies and procedures
Shows integrity and ethical behavior in all work situations
Requirements
Education and Training:
High School Diploma
3-5 years related experience; or equivalent combination of education and experience
Prior Vantaca experience required
Adaptability:
Adapts to changing work demands
Stays focused on own work when faced with challenges and/or difficulties
Stays open to and learns from feedback
Physical Activities
The following physical activities are necessary to perform one or more of the essential functions of this position.
Moves, lifts, carries supplies weighing less than 20 pounds without assistance
Creates documents, reports, etc. using a writing instrument or computer
Ability to enter and locate information on a computer
Visually verifies and/or reads information
Sits for an extended period of time
Must be physically present in the office as the needs of the business dictates
Cedar Management Group